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Inspection report

Date of Inspection: 3 January 2013
Date of Publication: 24 January 2013
Inspection Report published 24 January 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 January 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

During the inspection we spoke with four people who used the service. They told us that they were happy with the care they received. One person told us "Staff are wonderful, I have nothing to worry about." Another person said "Staff are very caring, if I want anything they will do it for me. I would recommend this place to anyone."

People also told us that they were treated with dignity and respect and that their independence was encouraged. One person told us "Staff are kind and respectful." Another person said "If I want to do it (personal care) they let me do it."

We looked at five care plans. Each care plan had been signed by the person concerned or a family member. This demonstrated that they were involved in the planning of their care. The care plans contained details of the person’s life history and assessment of their care needs. Risk assessments were also in place and had been tailored to the individual. For example, we saw that a risk assessment had been completed for the use of oxygen and another for bedrails when they were identified as needs.

Each risk assessment had a future review date on it and we were advised that they were reviewed at least annually. However, the provider may like to note that it was not clear in each care plan when these reviews had taken place. We also found that a pressure assessment had not been completed for a person who was immobile. It is important that people who are immobile have a risk assessment performed to minimise the risk of pressure sores developing.

Since the inspection, the provider has confirmed that a pressure risk assessment is now in place.

People we spoke with told us that they saw a doctor or other professionals when needed. One person said “If I feel ill I always see the doctor quickly.” A relative of a person using the service told us “When we advised that mum was unwell, the staff got help quickly.” We were told that the local doctors’ practice held a weekly surgery at the service. We observed that a doctor had been called quickly to see someone who was feeling unwell.

There were adequate arrangements in place to deal with foreseeable emergencies. Care plans contained risk assessments on fire evacuation and we saw that the staff had been trained in emergency first aid.