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Stockport, East Cheshire, High Peak, Urmston & District Cerebral Palsy Society Good

This service was previously registered at a different address - see old profile

Reports


Inspection carried out on 14 August 2017

During a routine inspection

This inspection took place on 14 and 16 August 2017 and was announced. This was the provider's first ratings inspection. The service provides personal care to young adults and children with physical and learning disabilities in their own homes and the community. There were 11 people receiving personal care support from the service at the time of the inspection.

There was a manager in post who was in the process of registering with us. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safeguarded from harm and the risk of abuse because staff and managers knew what to do if they suspected abuse. Risks of harm to people were assessed and minimised through the effective use of risk assessments. People were kept safe whilst their independence was promoted.

There were sufficient numbers of suitably trained staff to safely meet the needs of people. The provider followed safe recruitment procedures when employing new staff to ensure they were of good character and fit to work with people.

People were consenting to or when they lacked mental capacity were being supported to consent to their care and support.

Staff were supported and trained to fulfil their roles effectively. Staff were trained to administer people's medicines safely when required to.

People were supported to eat and drink food of their choice to remain healthy. If people became unwell or their health needs changed, staff gained the appropriate health care support in a timely manner.

People were treated with dignity and respect and their right to privacy was upheld. People were encouraged to be as independent as they were able.

People received care and support that met their individual needs and preferences. People's care was regularly reviewed and reflective of their current needs.

The provider had a complaints procedure and people knew who to and how to complain of they needed to.

People were asked their views on the service they received and there were systems in place to monitor and improve the quality of service.