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Stockport, East Cheshire, High Peak, Urmston & District Cerebral Palsy Society Good Also known as Supportability

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 25 March 2020

About the service

Stockport, East Cheshire, High Peak, Urmston & District Cerebral Palsy Society is a domiciliary care service providing personal care to eight people at the time of the inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were protected from the risk of abuse and avoidable harm by staff who understood how to recognise and respond to concerns. People were satisfied with the support they received and felt safe. Risks were well managed. Medicines were managed safely, and staff worked with other healthcare professionals to meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's needs were assessed. Care and support had been planned proactively and in partnership with them.

People were positive about the service. People told us staff were kind and caring. People were treated with dignity and respect and were involved in their care planning and delivery. People's right to privacy was upheld. The registered manager could provide people with information about local advocacy services, to ensure they could access support to express their views.

People received person-centred care which was responsive to their needs. People’s communication needs had been assessed. People knew how to complain, and felt concerns raised would be listened to and acted upon.

The management team worked in partnership with a variety of agencies to ensure people received coordinated care which met their needs. People were happy with how the service was managed. Staff felt well supported by the management team. The registered manager and provider completed regular audits and checks, which ensured appropriate levels of quality and safety were maintained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 8 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 25 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 25 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 25 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 25 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 25 March 2020

The service was well-led.

Details are in our well-led findings below.