During an assessment under our new approach
Date of assessment: 29 April 2026 to 18 May 2026. Coppice House is a care home supporting autistic people and people with a learning disability. There was a registered manager in post. At the time of the assessment there were 10 people living at the service.
We assessed the service against ‘Right care, right support, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities most people take for granted.
The provider had systems to monitor, manage and review the service however these were not effective in ensuring people received safe care and treatment.
We found care plans and care records were not being regularly reviewed or updated with new and important information about people’s needs.
Staff were unclear on how to support people with specific conditions such as constipation. People were not receiving their medication as prescribed.
People were not being supported in line with their communication plans.
Whilst some people had access to a good range of activities and led a fulfilled life, other people were not receiving their commissioned hours to support them.
We found the environment did not lend itself to right care right support right culture and not all peoples living environments were person centred.
The service was operating a blanket policy in communal areas of keeping drinks locked away in a kitchen despite a high number of people being on 1:1 commissioned hours of support that would enable people to have access to drinks freely to mitigate any risks this may pose.
Although some positive outcomes were achieved for people, these were not experienced consistently across the service. Opportunities for independence and meaningful engagement were limited for some people.
Family members told us they felt their loved ones were well cared for.
The provider was responsive to our feedback and started to address our immediate concerns straight away.
We found breaches in safe care and treatment, person centred care and good governance.
In addition, in instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.