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Inspection Summary

Overall summary & rating


Updated 17 April 2018

We inspected Coppice House on 20 and 22 February 2018 and prior to the inspection on 9 January 2018 we visited the provider’s regional offices. Coppice House provides accommodation and personal care to 12 people who had a learning disability, mental health needs or were on the autistic spectrum. At the time of our inspection 11 gentlemen were living at Coppice House. Coppice House is based in rural Gloucestershire on a main road connecting Gloucester to the Forest of Dean. The home has large communal gardens. The service consists of a main house, a bungalow and an annexe. The service is near to a range of local amenities. People were assisted by social care workers who assisted them with their day to day needs and a range of activities.

This was the first inspection under the current provider registration which started in March 2015. Previously the service was inspected under a previous provider name in May 2016 and was rated as “Good”. While the provider name had changed the service and its staff had remained the same.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The care service had been registered and operation before the values that underpin the Registering the Right Support and other best practice guidance had been implemented. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.” Registering the Right Support CQC policy

People were happy, safe and benefitted from an active and full life. People's ability to be as independent as possible was developed at Coppice House. Where possible, people were supported to take positive risks and to be in control of their care. There were enough social care workers deployed to ensure people had their one to one needs met and enable them to undertake the activities they wished.

People were possible were involved in writing and reviewing their care plans, which were tailored to their individual needs. People were at the centre of their care. Social care workers knew people well and knew how to support them with their goals. People's achievements were documented and celebrated. The registered manager and staff looked for opportunities to offer people that would help them grow, gain confidence and live a fulfilled life.

Social care workers were well supported and had the benefit of a training programme which enabled them to ensure they could provide people with the best possible care and support. Social care workers understood and worked to the values of the registered manager and the provider and put people at the heart of everything they did. Social care workers were supported to develop professionally through dedicated management training programmes. All social care workers felt the registered manager focused on their personal development, which enabled them to provide better quality support to people.

The service had a strong leadership presence. They were committed and passionate about the people they supported and were constantly looking for ways to improve. The home and the registered manager had significant support and guidance from the provider. Thorough and frequent quality assurance processes and audits ensured that all care and support was delivered in the safest and most effective way possible.

Inspection areas



Updated 17 April 2018

The service was safe. People were safe living at Coppice House. Social care workers understood their responsibilities to protect people from the risk of harm and abuse.

People were protected from the risks associated with their care and support. People were supported to take positive risks, including taking part in a range of social activities.

People�s medicines were managed well through robust systems. People were protected from the risk of infection.



Updated 17 April 2018

The service was effective. Where possible, people were supported to make decisions in relation to their care. Where people required support to make decisions, or if they didn�t have capacity to make a specific decision, the service ensured their legal rights were protected.

People�s healthcare needs were met by trained and confident social care workers. The service worked with and followed the guidance of healthcare professionals to ensure people�s needs were met.

People were supported with their dietary needs.



Updated 17 April 2018

The service was caring. People were supported to spend their days as they choose and enjoyed positive caring relationships with staff.

Social care workers knew people well and used this knowledge to support them in achieving their individual goals. People were at the centre of their care and where possible were involved in planning and reviewing their own care.

Staff were considerate of people's feeling at all times and always treated people with respect and dignity. Where people received one to one support this was carried out in a way which respected the person�s wellbeing.



Updated 17 April 2018

The service was responsive. People received care and support which was personalised to their individual needs and preferences.

People were supported with activities and events which were appropriate for their needs, abilities and preferences.

People knew how to raise a concern and their relatives knew how to make a complaint.



Updated 17 April 2018

The service was well led. The provider, registered manager and management team had effective management systems in place to monitor and improve the quality of service people received.

People�s views on the service were sought and acted on.

Staff felt supported and spoke confidently about the service management.