Archived: Jalloh Private Care

Updated 4 August 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Our inspection took place on 27 June 2017 and was announced. We gave the service 48 hours' notice of the inspection because the provider is out of the office every day and we needed to be sure that they would be available to speak with us.

The Inspection was carried out by one inspector.

Before we visited Jalloh Private Care we reviewed the information we held about the service, for example, the Provider Information Return (PIR). A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We were able to review the information in the PIR during our inspection and found it reflected our inspection findings.

At the time of our inspection there were no staff employed by the service. All care calls were undertaken by the provider.

During our visit we spoke with the provider. We reviewed the care records for one person to see how their care and support was planned and delivered. We also looked at other records related to people's care and how the service operated; including checks management took to be assured that people received a good quality service.

Following our inspection we spoke with two relatives to obtain their views about the service provided to their family member. This was because their family member was not able to speak with us themselves.

Updated 4 August 2017

This inspection took place on 28 June 2017. The inspection was announced. We gave the provider 48 hours’ notice of our inspection to ensure we could meet with the provider of the service on the day of our office visit.

Jalloh Private Care is a domiciliary care agency which is registered to provide personal care support to people in their own homes. On the day of our inspection visit, the service was supporting one person. As we could not answer all the key lines of enquiry (KLOE) against the regulated activity we were not able to award a rating for the service.

This was the first inspection of Jalloh Private Care following their registration with us in October 2016.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The provider is the registered manager of this service and will be referred to as ‘the provider’ throughout this report.

The provider had completed training to enable then to support the person effectively and understood how to protect them from abuse. Relatives told us they felt their family member was safe using the service.

Relatives were involved in planning their family member’s care and were invited to share their views about the service provided. Relatives knew how to raise any complaints.

The provider did not have established policies and procedures. Checks to monitor the quality and safety of the service provided had not been completed. The provider told us this was being addressed.

The provider’s systems to manage risk associated with people’s safety and well-being and to ensure medicines were managed safely required improvement.

Some care records lacked detail and were not fully reflective of the person’s current needs. However, the provider had a comprehensive knowledge of the needs and preferences of the person they supported.

The provider supported the person using the service to meet their nutritional needs and ensured the person saw health professionals when needed. Care calls were provided at the times planned and for the agreed length of time, to provide the care and support the person required.

Relatives told us their family member received care and support in a dignified, caring and sensitive way. The provider understood the importance of respecting the person’s privacy and independence.

The provider had an understanding of the Mental Capacity Act 2005 (MCA), and supported the person in line with the principles of the Act. Care records included details of relatives who had the legal authority to make decisions on behalf of the person.