28 June 2017
During a routine inspection
Jalloh Private Care is a domiciliary care agency which is registered to provide personal care support to people in their own homes. On the day of our inspection visit, the service was supporting one person. As we could not answer all the key lines of enquiry (KLOE) against the regulated activity we were not able to award a rating for the service.
This was the first inspection of Jalloh Private Care following their registration with us in October 2016.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The provider is the registered manager of this service and will be referred to as ‘the provider’ throughout this report.
The provider had completed training to enable then to support the person effectively and understood how to protect them from abuse. Relatives told us they felt their family member was safe using the service.
Relatives were involved in planning their family member’s care and were invited to share their views about the service provided. Relatives knew how to raise any complaints.
The provider did not have established policies and procedures. Checks to monitor the quality and safety of the service provided had not been completed. The provider told us this was being addressed.
The provider’s systems to manage risk associated with people’s safety and well-being and to ensure medicines were managed safely required improvement.
Some care records lacked detail and were not fully reflective of the person’s current needs. However, the provider had a comprehensive knowledge of the needs and preferences of the person they supported.
The provider supported the person using the service to meet their nutritional needs and ensured the person saw health professionals when needed. Care calls were provided at the times planned and for the agreed length of time, to provide the care and support the person required.
Relatives told us their family member received care and support in a dignified, caring and sensitive way. The provider understood the importance of respecting the person’s privacy and independence.
The provider had an understanding of the Mental Capacity Act 2005 (MCA), and supported the person in line with the principles of the Act. Care records included details of relatives who had the legal authority to make decisions on behalf of the person.