The Care Quality Commission
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Aventus Care Limited

Overall: Good read more about inspection ratings

Unit 30 Twigden Barns, Brixworth Road, Creaton, Northampton, NN6 8LU 07900 267365

Provided and run by:
Aventus Care Limited

All Inspections

During an assessment under our new approach

This inspection took place during the dates 12th January 2026 to 6th February 2026.

There was a registered manager in post at the time of our inspection. A registered manager is person who has registered with the Care Quality Commission to manage the service. There was a lead inspector, a regulatory coordinator, and an expert by experience carrying out the inspection. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Aventus Care Support Ltd provides personal care support to people that have learning disabilities. People had complex needs which impacted on their ability to communicate. At the time of the inspection 4 people were being supported with regulated activity.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people the respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

People who had Aventus Care Ltd support were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way.

People were involved in assessments of their needs. Staff reviewed assessments with them, taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent.

People were involved in planning their care. Staff provided information people could understand. Relatives knew how to give feedback and were confident the provider took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. Staff worked to reduce health and care inequalities through training and feedback.

Leaders were visible, knowledgeable and supportive. Staff felt supported to give feedback and were treated equally. They understood their roles and responsibilities

28 September 2017

During a routine inspection

This announced inspection took place over three days on 28 September and 2 and 19 October 2017. Hallmark Supported Living provides personal care support to people that have learning disabilities. People being supported by the service at the time of inspection had complex support needs, which impacted upon their ability to communicate. At the time of our inspection the service was supporting three people with the regulated activity of personal care.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff recruitment procedures needed to be strengthened to ensure that all necessary risk assessments had been completed as part of the staff selection process.

People were not able to communicate with us to tell us if they felt safe, however relatives told us that they felt that their family members were supported in a safe way. Our observations during the inspection confirmed this.

People were protected from harm arising from poor practice or abuse as there were clear safeguarding procedures in place for care staff to follow if they were concerned about people’s safety. Staff understood the need to protect people from harm and knew what action they should take if they had any concerns.

There were systems in place to manage medicines safely. Staff were trained in the safe administration of medicines and people had specific care plans relating to the provision of their medicines.

People received care from staff that were kind and friendly. People had meaningful interactions with staff and enjoyed being with staff. Staff had an in depth knowledge of people’s communication needs and behaviours, which enabled them to respond to people appropriately. People received care at their own pace and were treated with dignity and respect. People were supported to participate in a range of activities and staff knew people well and understood the types of activities they enjoyed.

Care records contained individual risk assessments and risk management plans to protect people from identified risks and help to keep them safe. Care plans were written in a person centred approach and detailed how people wished to be supported. Where possible people were involved in making decisions about their care.

People were actively involved in decisions about their care and support needs as much as they were able. Staff were aware of their responsibilities under the Mental Capacity Act 2005 (MCA2005) and applied their knowledge appropriately. There was a Mental Capacity policy and procedure for staff to follow to assess whether people had the capacity to make decisions for themselves.

People received care from staff who had the appropriate skills and knowledge to meet their needs. All staff had undergone the provider’s induction and mandatory training before working with people.

Staff were aware of the importance of managing complaints promptly and in line with the provider’s policy. Staff and people were confident that issues would be addressed and that any concerns they had would be listened to.

The provider and registered manager were visible and accessible to people, their relatives and staff; people had confidence in the way the service was run. There was a clear vision that was person centred and focussed on enabling people to live at home. All staff demonstrated a commitment to providing a service for people that met their individual needs.