Aventus Care Limited

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

This inspection took place during the dates 12th January 2026 to 6th February 2026.

There was a registered manager in post at the time of our inspection. A registered manager is person who has registered with the Care Quality Commission to manage the service. There was a lead inspector, a regulatory coordinator, and an expert by experience carrying out the inspection. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Aventus Care Support Ltd provides personal care support to people that have learning disabilities. People had complex needs which impacted on their ability to communicate. At the time of the inspection 4 people were being supported with regulated activity.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people the respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

People who had Aventus Care Ltd support were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way.

People were involved in assessments of their needs. Staff reviewed assessments with them, taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent.

People were involved in planning their care. Staff provided information people could understand. Relatives knew how to give feedback and were confident the provider took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. Staff worked to reduce health and care inequalities through training and feedback.

Leaders were visible, knowledgeable and supportive. Staff felt supported to give feedback and were treated equally. They understood their roles and responsibilities

People's experience of this service

People and their relatives were positive about the quality of their care. They felt safe and were fully involved in planning their care and understood their rights. They told us their relative received high quality care from knowledgeable staff who treated them as individuals. One person said, “It is an excellent safe service.” Several people described how staff treated people kindly and made sure they were allowed to do the things which were important to them. They also said the service provided lots of interesting activities keep them physically and mentally active. This was encouraged by the manager and staff. People felt able to complain and were confident action would be taken, and improvements would be made. People knew staff and leaders well. One person conveyed to us, “This is my home and I like living here with the people who help me”.

We visited 2 people during the day in their homes. Staff were available to offer support to people and help them to communicate with us. We observed people looking relaxed and interacting positively with the staff.

We spoke to people’s relatives who were positive about the quality of care. One relative said, “We have never seen them happier and therefore they must feel safe”. People’s relatives told us staff supported people to maintain good health and access healthcare in the community when needed. A relative told us, “there are always 2 staff available so that they can go to social events, nothing gets cancelled”. No one raised concerns about the quality of care, staffing, or communication.