Aventus Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other homes with kindness and respect.

People received support that was compassionate and personalised. We observed staff supported people in a dignified and respected way and staff knew people well. Care records were written respectfully. One relative told us, “All carers genuinely like and care about (relative) and care for them. I can see (relative) is happy and calm, staff accept them for the person they are, have fun with (relative) and tease them. I never hear anything negative about (relative).

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

We saw care records which showed highly individual plans, and bedrooms which were laid out how people liked them to be. We saw risk assessmentsfor individual activities which people liked to do, including gym equipment, swimming, and going on holiday abroad.

Staff worked hard to enable people to stay in touch with their family and friends. The people had made friends with other being supported by the service andat least weekly meet ups werefacilitated.

Relatives told us effort was always made tofacilitatecontact. One relative said“Staff sometimes drive(relative)down to our house. We exchange photos and have video calls to have regular contact.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to make choices about their daily lives using appropriate communication aids.

Care plans promoted independence. Staff encouraged safe mobility, supported people to do as much as possible for themselves, and adapted care to each person’s pace. Relative feedback confirmed staff involved people in decisions. If people lacked capacity, staff still involved them in day‑to‑day choices using familiar cues and reassurance. One told us “Because(relative) isn’t verbal staff show them things so they can choose. For example, when they make a sandwich, they show the different available fillings

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort,concernor distress.

People told us staff responded promptly and consistently to their needs. They said carestaffwere reliable, arrived on time and were attentive during visits. Staff checked people’s comfort, explained what they were doing and adjusted where needed. Weobservedinteractions between staff and people who use the service and saw that these relationships were caring and compassionate, enabling staff toanticipateand meet people’s needs quickly and in ways that reduced and mitigated people’s discomfort and distress.

We saw care plans which gave alternative options in case of situations which could be distressing for people. An example of this was describing how a person would needimmediatelylow arousal techniques if they were at the swimming pool and it became toonoisy. We also saw how measures were also put in place to try and pre-empt these situations by, for example, not going swimming in the school holidays and finding alternative activities.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they felt valued and supported. They described management as understanding and helpful. One staff member said, “This is a very good place to work for”. Another said, “there is always someone at the end of the phone who will support and come to the service users' home if needed.”

Staff received regular supervision, felt confident raisingconcernsand said training was taken seriously. They told us rotas were planned fairly and took account of their availability.

A positive workforce culture contributed to the caring approach seen in the service. Staff morale was good and staff wereobservedto be relaxed around the management.