Parklands Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. However, more work was needed to expand on people’s records to ensure they reflect each person’s individual health concerns. For example, at the time of the inspection people did not have specific care plans in place for catheter care and people did not have dementia care plans. Staff understood people’s needs and knew how to care from them effectively, however records did not always reflect this. The registered manager responded positively to this feedback and updated the records accordingly.Reviews were in place to assess if people’s needs had changed, and people and their families were involved in the assessment process.People’s preferred communication needs had been considered and additional aides, such as picture cards were available should someone need this to help with their understanding.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.People’s nutrition and hydration needs were identified and met. Staff monitored people’s appetites and kept a record of people’s weights to help identify people who were at risk of malnutrition. People had choice and were positive about the food. One family member told us, “My [relative] has put a stone on in weight and really enjoys the food.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.Procedures were established to make sure that information about individuals was shared appropriately with other services when necessary. Hospital passports made sharing details easier, and strong connections were built with partner organisations. A professional who worked with the service mentioned, “The GP surgery and care home teams interact well, the staff I meet or speak to on the phone are always helpful and have in depth knowledge of the [people] they care for.”Staff worked well together and completed handovers to ensure all staff were updated on people’s care and health.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.People received help to access various health care professionals, and staff kept track of their health and well-being every day. Health care providers, such as GPs, chiropodists, and district nurses, visited regularly. People said they got support to reach health services whenever necessary. One family member told us, “The district nurse goes in regularly and there is a chiropodist who goes in every month and a hairdresser.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.Staff monitored people’s health daily and knew how to escalate concerns if people’s condition changed. Family members agreed the staff and the registered manager were responsive to people’s health and acted quickly if they noticed a decline. One family member said, “If there is any problem such as, on 1 occasion my [relative] felt a bit dizzy and straight away the registered manager came out and they got in touch with the doctor and then messaged me to let me know.”People who may have been at greater risk of malnutrition had regular weights recorded and staff monitored daily food and fluid intakes to ensure people remained healthy.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.Consent to care was recorded clearly within people’s care records. The provider was meeting the requirements of the Mental Capacity Act. Records included assessments of people’s capacity, and best interest decisions where required.