Parklands Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. We observed staff being kind and respectful to people during the inspection. Staff told us how they would maintain people’s dignity when offering support and they understood people’s needs and preferences. People told us the staff treated them well, 1 person said, “The care is top notch.” Relatives praised the kindness of the staff. One family member said, “They [staff] are so kind and helpful.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.Records were in place that showed people’s preferences regarding their care, these also considered any cultural needs, people’s histories and interests. Staff knew people well and used this knowledge to build relationships with them and treat people as individuals. One staff member said, “We treat people with kindness, everybody is an individual and we respect that.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.People were supported to have choice and control over their care and make day to day decisions about all aspects of their lives. For example, people chose when to get up, what to eat and how they wanted to spend their time. Family members told us their relatives had choice, 1 family member said, “I know that they give my [relative] choices where possible.” A professional who visited the service also said, “At every visit I see [people] treated with kindness, compassion and respect. They advocate for the [people] and support them to maintain independence and peruse their preferences and keep engaged.”People could take advantage of a varied activities schedule. Efforts had been made to have outside entertainment provided for people and the activities coordinator had plans to grow the activities provision within the community to give people more choice and opportunity.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.Staff were familiar with individuals and closely observed them to ensure their needs were addressed and they remained comfortable. Care plans provided guidance, enabling staff to offer reassurance and support when people felt anxious or distressed.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.The registered manager was on site daily to support staff; they monitored the standards of care within the service and worked with people to ensure a good standard. Staff told us they could go to the registered manager at any time and that they worked with staff to ensure a happy team. One staff member said, “[Registered manager] leads by example and does everything they need to; they are a good manager.”The provider was available if needed and offered support to the registered manager. Staff told us they felt comfortable approaching both the registered manager and the provider if they needed advice.