- Care home
Parklands Care Home
Assessment report published 5 February 2026
Contents
Ratings
Our view of the service
Assessment date: 9 January to 28 January. Parklands Care Home is a residential care home, providing accommodation for up to 30 people. People who live at the service include, older and younger adults, and people who may be living with dementia. There were 29 people living at the service at the time of the inspection.
The inspection was carried out to review the service’s rating due to the length of time since our previous visit. During the inspection we found that improvements has been made.
Care was provided by a staff team who were committed to ensuring people had a happy and comfortable life at the service. Staff knew people well and treated people with dignity and respect. The registered manager led by example, promoting good care standards across the service.
The service was homely and had recently benefitted from some updates in décor by the provider. Some areas of the service would benefit from renovation due to age. However, people told us the service was always clean and tidy. One person said, “Housekeeping is always busy and everything is immaculate when you go in.”
People were given their medication as prescribed by trained staff. The service was supported by a local team of health care professionals which included a regular GP and district nurses. Staff escalated health concerns quickly to help keep people well. One person said, “Any change in [person] and they are on it straight away.”
People had care plans in place to ensure people’s needs were assessed and recorded. Some areas of the care plans needed expanding to ensure these included details around people’s specific health concerns. However, staff knew people well and care was not affected. The registered manager immediately updated the care plans at the time of the inspection in response to inspector feedback.
The registered manager had oversight of any concerns in the service and analysed these events for common themes and trends. However, it was not always clear how this was reviewed and learning was shared with the staff team. The registered manager accepted the feedback provided during the inspection and planned to improve this.
Audits were taking place to help review the quality and safety in the service. The provider supported the service by completing their own reviews of care, supporting the registered manager in their role.
People's experience of this service
People were observed to be happy and relaxed in the service. Many people took advance of the large conservatory, taking part in staff-led activities and welcoming their visitors in this bright and open space.
Family members told us they felt their relatives were safe and well cared for. One person said, “I’ve always felt that [person] is safe there. They seem content and happy.” While another person told us, “I feel that [person] is 100% safe, there are absolutely no issues.”
Staff knew people well and would spend time with them to make them feel safe. Family members told us of the interactions they had witnessed between staff and their relatives and how kind they had been. When people may have been upset or anxious, staff knew how to manage this situation calmly and put that person at ease. One person said, “The staff do seem well trained and very efficient. They do seem to know how to communicate with people with dementia. For example, they will sit and chat and if 1 [person] seems a little agitated or upset, they do try to comfort them and will hold their hands.”
Strong working relationships had been built between local professionals and the service. They told us staff were always helpful and that the registered manager led the service with care and compassion. One professional said, “The manager is excellent, they care deeply about the [people] and the staff. [Registered manager] is very knowledgeable on all the [people], as well as policies and procedures.”
Staff told us they were supported in their roles and could approach the registered manager at any time for help and advice. Staff said they worked well as a team and enjoyed working at the service. One staff member said, “It’s great working here, a lot of the care staff have been here a long time and we all get on.”
All people we spoke to were very complimentary about the standards of care provided at Parklands Care Home. One person said, “I think it’s fantastic. I don’t know how I’d cope without them.”