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Inspection carried out on 30 August 2017

During a routine inspection

This inspection was announced and took place on 30 August and 6 September 2017. Cedars Care Ltd is a domiciliary care service which provides personal care and support to adults in their own homes. On the day of our inspection 15 people were using the service.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from the risk of abuse from staff who were knowledgeable about how to respond if they suspected abuse. People were supported by sufficient numbers of staff who received an induction, relevant training and supervision to carry out their roles effectively. People were supported to take their medicines when required.

Risks to people had been assessed and staff were aware of the measures they should take to ensure people were safe. Recruitment checks had been carried out to help ensure staff were suitable for the role.

People were supported to make independent decisions where they were able, to eat and drink enough and to maintain their health.

People were supported by kind and caring staff who showed genuine concern for people’s well-being.

People felt listened to and involved in planning their care and were supported by staff who respected people’s homes and demonstrated the values of privacy and dignity.

People received personalised care from staff who were knowledgeable about their needs and preferences. People had care plans in place which were reviewed and updated when people’s needs changed.

People were provided with information about how to complain about the service and systems were effective in ensuring concerns were responded to.

The service had a registered manager in place who was aware of their responsibilities. Staff felt supported by the management team and people told us that communication with the management team was responsive and effective.

The registered manager monitored how the service was delivered and sought people’s views about the support provided.