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Inspection Summary


Overall summary & rating

Good

Updated 21 February 2020

Cedars Care Ltd care is registered as a domiciliary care agency providing the regulated activity ‘personal care’ to people who live in their own homes in Nottingham and surrounding areas. At the time of the inspection visit there were 14 people using the service.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and nutrition. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and their relatives told us they or their relative felt safe when receiving care and support. Staff were aware of measures to take to prevent and control the spread of infection. There was a procedure to record, monitor and investigate any accidents or incidents which may occur, though none had occurred in the last twelve months.

People were supported by a small group of staff who knew people well, which allowed relationships to develop. People and their supporting relatives gave positive feedback about the staff and management team.

People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported these practices. Staff were trained to support people with their individual needs.

People were provided information about the complaints process and knew the procedure to follow if they had concerns. There have been no recorded complaints about this service.

People were treated with kindness, respect and staff involved them in decisions about their care.

The service was well-led. The provider had ensured that safe recruitment, governance and quality assurance procedures had been fully established. The provider continued to develop the agency and planned changes in advance.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection.

The last rating for this service was good (published 18 September 2017).

Why we inspected

This was a planned inspection based on the previous rating. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 21 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 21 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 21 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 21 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 21 February 2020

The service was well led.

Details are in our well led findings below.