The Care Quality Commission
  • Residential substance misuse service

Bank Parade

Overall: Good read more about inspection ratings

83 Bank Parade, Burnley, Lancashire, BB11 1UG (0161) 484 0000

Provided and run by:
Acorn Recovery Projects

All Inspections

8 May 2019

During a routine inspection

We rated Bank Parade as good because:

  • The service provided safe care. The environment was safe and clean. There were enough staff. Staff assessed and managed risk well. Staff understood how to recognise abuse and how to act on it.
  • Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. Client records were easily accessible. Staff provided therapeutic support suitable to the needs of the clients and in line with national guidance about best practice.
  • The service employed ex-clients in recovery and volunteers. Managers ensured that staff received training, supervision and appraisal. The staff worked well together as a team and with those outside the service who had a role in providing aftercare.
  • Staff treated clients with compassion and kindness, respected their privacy and dignity, and understood the individual needs of clients. They actively involved clients and families and carers in care decisions. Clients were aware of their recovery plans and felt encouraged by seeing their progress develop over time.
  • The service was well-led and the governance processes ensured that procedures ran smoothly.

23 May 2017

During a routine inspection

We do not currently rate independent standalone substance misuse services.

We found the following areas of good practice:

  • The service had enough staff to care for the number of clients and their level of need. Staff knew and put into practice the service’s values, and they knew and had contact with managers at all levels.

  • Client risk assessments were completed, monitored and managed at regular intervals prior to and during treatment.

  • Staff were up to date with all mandatory training. Managers encouraged staff to attend specialist internal and external training to increase staff’s knowledge and understanding of substance misuse.

  • Clients in vulnerable circumstances were identified and supported appropriately. This included clients who were victims of domestic abuse. The service had links to domestic abuse support services and supported clients to engage in the support available.

  • Housing needs were considered throughout the treatment process. The service employed a housing support worker. Clients were supported to access appropriate housing to meet their short and long term needs.

  • Clients felt they were fully involved in their care. Copies of recovery plans had been offered to clients and client records demonstrated collaborative working.

  • The service planned and delivered treatment in a way that met the changing needs of clients, commissioners and the local population. A new day service had been developed. This meant that clients unable to attend residential settings could access substance misuse rehabilitation within their local area.

However, we also found the following issues that the service provider needs to improve:

  • There were blanket restrictions in place that were not reviewed individually or at regular intervals. This was not in keeping with the recovery model and did not prepare clients for their discharge to the community.

  • Recovery plans were not completed in a timely manner. This meant that client’s recovery plans were not clear at the beginning of the treatment pathway.