Bank Parade

Updated 28 June 2019

Bank Parade is a six bed substance misuse residential rehabilitation centre for clients who have undergone alcohol or drug detoxification at other services. The service provides up to 12 weeks of substance misuse treatment for both male and female clients in the centre of Burnley. In addition to this, non-residential clients can also attend the programme during the day. The treatment consists of a range of psychosocial interventions to prevent future substance misuse.

Bank Parade clients are funded by a number of local authorities from the surrounding areas and at the time of inspection there was one client self-funding their treatment.

Bank Parade is registered for accommodation for persons who require treatment for substance misuse. There was a registered manager in post.

The service has been open since August 2016 and had received a comprehensive inspection in May 2017. We found no breaches of regulation during the last inspection. However, we told the provider they should improve the following:

• The provider should ensure that blanket restrictions are reviewed on an individual basis and at regular intervals throughout the treatment programme.
• The provider should ensure that recovery plans are completed in a timely manner.

Updated 28 June 2019

We rated Bank Parade as good because:

• The service provided safe care. The environment was safe and clean. There were enough staff. Staff assessed and managed risk well. Staff understood how to recognise abuse and how to act on it.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. Client records were easily accessible. Staff provided therapeutic support suitable to the needs of the clients and in line with national guidance about best practice.
• The service employed ex-clients in recovery and volunteers. Managers ensured that staff received training, supervision and appraisal. The staff worked well together as a team and with those outside the service who had a role in providing aftercare.
• Staff treated clients with compassion and kindness, respected their privacy and dignity, and understood the individual needs of clients. They actively involved clients and families and carers in care decisions. Clients were aware of their recovery plans and felt encouraged by seeing their progress develop over time.
• The service was well-led and the governance processes ensured that procedures ran smoothly.

Updated 10 August 2017

Not yet rated