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Samedaydoctor Central London Clinic Good

Reports


Inspection carried out on 18 June 2019

During a routine inspection

This clinic is rated as Good overall. (Previous inspection May 2018, the clinic was not rated but was meeting the requirements).

The key questions are rated as:

Are clinics safe? – Good

Are clinics effective? – Good

Are clinics caring? – Good

Are clinics responsive? – Good

Are clinics well-led? – Good

We carried out an announced comprehensive inspection at, Samedaydoctor Central London Clinic as part of our inspection programme.

Forty-eight people provided feedback about the clinic via CQC comment cards. All the feedback we received was very positive about the staff and clinic provided by the practice. The majority of feedback related to the efficiency of the clinic and the kind and caring nature of staff.

Our key findings were:

  • The clinic provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The clinic organised and delivered a service to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the clinic was led and managed promoted the delivery of high-quality, person-centre care.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Clinics and Integrated Care

Inspection carried out on 4 May 2018

During a routine inspection

We carried out an announced comprehensive inspection on 4 May 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and Regulations associated with the Health and Social Care Act 2008.

Samedaydoctor Canary Central London Clinic is an independent health service based in London.

Our key findings were:

  • There were systems in place for acting on significant events and complaints.
  • There were systems in place to assess, monitor and manage risks to the premises and patient safety.
  • There were arrangements in place to protect children and vulnerable adults from abuse.
  • Staff had received essential training and adequate recruitment and monitoring information was held for all staff.
  • Care and treatment was provided in accordance with current guidelines.
  • Patient feedback indicated that staff were caring and appointments were easily accessible.
  • There was a clear vision and strategy and an open and supportive culture.