Samedaydoctor Central London Clinic

Updated 14 August 2019

Samedaydoctor Central London Clinic is located in the London Borough of Westminster located at;

52 Queen Anne Street

London

W1G 8HL

The provider is registered with the Care Quality Commission (CQC) to deliver the regulated activities; treatment of disease, disorder or injury, and diagnostic and screening procedures. Samedaydoctor Central London Clinic is an independent health clinic based in central London. The clinic was founded in 2003.The provider, Sameday Doctor Holdings LLP, manages four other Samedaydoctor clinics, three are located in London and one in Manchester. Two of the clinics are under the providers Franchise. The clinics are closely associated with shared ethos, quality control, policies and procedures and have a shared intranet for easy access to information to ensure a consistent service is delivered across the providers locations.

Samedaydoctor Central London Clinic is the headquarters and offers general private doctor clinics, health screening, sexual health services and treatment, and travel medicine including yellow fever vaccinations.

The lead GP is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the clinic. Like registered providers, they are ‘registered people. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the clinic is run.

The clinic staff consist of a principal GP, medical staff, specialist nurses, nurses and administrative staff.

The clinic is open seven days a week, 364 days a year. Weekdays from 8:00am- 19:00 with shorter hours on weekends and bank holidays. According to the clinic staff, patients using the clinic are mainly overseas visitors, commuters to London, patients not registered with an NHS GP and some patients seeking sexual health services.

Before the inspection we reviewed a range of information. We reviewed information submitted by the clinic in response to our provider information request and the clinics previous inspection reports from May 2018.During our visit we interviewed staff, observed the premises and reviewed documents.

How we inspected this clinic

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 14 August 2019

This clinic is rated as Good overall. (Previous inspection May 2018, the clinic was not rated but was meeting the requirements).

The key questions are rated as:

Are clinics safe? – Good

Are clinics effective? – Good

Are clinics caring? – Good

Are clinics responsive? – Good

Are clinics well-led? – Good

We carried out an announced comprehensive inspection at, Samedaydoctor Central London Clinic as part of our inspection programme.

Forty-eight people provided feedback about the clinic via CQC comment cards. All the feedback we received was very positive about the staff and clinic provided by the practice. The majority of feedback related to the efficiency of the clinic and the kind and caring nature of staff.

Our key findings were:

• The clinic provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The clinic organised and delivered a service to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the clinic was led and managed promoted the delivery of high-quality, person-centre care.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Clinics and Integrated Care