During an assessment under our new approach
Our view of the service
About the service
Your Life (Lymington) is a domiciliary care service providing support to older people living in their own flats, within a large purpose-built shared building. Not everyone using the service received personal care, which includes support with personal hygiene and eating. At the time of our assessment, the service was providing this regulated activity to 3 people.
Who the service is for
Your Life (Lymington) provides personal care and support to older people living in their own homes.
Key findings
We carried out this assessment from 28 September to 5 October 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard.
People received safe, person-centred care from a service that placed a strong emphasis on maintaining independence, promoting wellbeing and supporting people to remain living in their own homes. People and their relatives spoke positively about the service, describing staff as kind, respectful and reliable. They told us they felt safe, knew the staff who supported them and trusted them to provide care that met their needs.
There were enough staff to meet people’s needs, and visits were scheduled around their daily routines. Contingency plans were in place to help maintain continuity of care. For example, senior staff kept their training up to date and regularly made themselves available to provide care and support when needed. Staff received appropriate training, supervision and competency checks, and spoke positively about the support available from managers.
The provider had effective systems in place to identify, assess and manage risks. Staff understood their safeguarding responsibilities and worked proactively with health and social care professionals to respond to concerns and reduce risks. Learning from incidents was reviewed and shared with staff through meetings, supervision and ongoing support, helping to promote continual improvement in practice.
Care was planned and delivered in a way that reflected people’s individual needs, preferences and agreed outcomes. Care plans contained detailed information about people’s care requirements, risks, communication needs and preferred routines. The provider kept care plans under review and updated them when people’s needs changed. Staff demonstrated a good understanding of the people they supported and were proactive in recognising and responding to changes in people’s health and wellbeing.
The provider worked effectively with health and social care professionals to help ensure people received coordinated care. Positive examples included supporting people with complex nutritional needs, facilitating access to specialist services and working alongside external organisations to maintain continuity of care. The provider demonstrated a commitment to delivering care in line with current best practice, including developing staff knowledge and skills in mental health support and dementia care.
People were involved in decisions about their care and told us staff respected their choices and sought consent before providing support. Staff understood the importance of promoting people’s rights, dignity and independence and consistently described a person-centred approach that encouraged people to remain in control of their lives. For example, staff understood and respected people’s right to decline or make changes to their care. People were supported to access social opportunities and community-based resources, helping to reduce isolation and maintain connections to their wider social network.
Staff told us leaders were approachable, supportive and actively involved in the day-to-day running of the service. The provider had effective governance and quality assurance systems in place to monitor safety and quality, identify learning opportunities and drive improvement. For example, they had recently implemented an electronic care planning system. This helped improve monitoring systems when overseeing the delivery of care. Overall, the provider demonstrated a positive culture and a commitment to delivering good quality care centred on meeting people's individual needs.