Edwardian

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We assessed a limited number of quality statements in the caring key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection. At this assessment the rating has remained good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider was good at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People living at the service were observed supporting each other with daily tasks as well as planning social activities. People were invited to participate in activities equally without assumptions being made about their interest. There were spaces in the home to allow for different activities taking place at the same time, for example, some people may be watching TV or playing games in the lounge while there were arts and crafts happening in the annexe at the back of the property. People’s rooms were fully personalised and private for their sole use, with staff asking for access when needed, not going in uninvited.

For some people it had taken months for them to develop independence. It was to the credit of the service that several people had improved presentation. They told us that this was because of the approach of staff. The approach was encouraging but not pushing people too much, balancing developmental needs with psychological wellbeing.

A person said: “This is not like a care home, it is my home, [the staff] help me do more things that I like”.

Independence, choice and control was a key element of service delivery, was evidenced by care records which were co-produced with people as well as the daily practice observed by inspectors.

People had the freedom to choose when they wanted to wake up, eat, go out, take part in activities whether developmental or social, and what to spend their money on. Independence was encouraged consistently but in a way which considered safety, people’s individual needs and circumstances and their expressed wishes.

The service built creative partnerships with several local organisations to ensure that people had a safe and comfortable transition to socialising in the community and interacting with people outside the service. This included services for LGBTQ+ people, a mental health drop-in centre, a walking group and local libraries as part of a safe spaces' initiative.

A relative told us, “The staff are marvellous with my [relative], so caring and inclusive, they love living there and I can tell she is much happier now”.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.