Charlton Court Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support, and treatment in response to this.

People’s access to communal areas and the equipment needed to support this access were clear to staff. Whilst we observed some people chose to remain in their rooms care plans were clear about this being people’s choice or if there was a clinical reason. Staff told us people had the appropriate equipment to facilitate this access, and they could choose where they wanted to spend their day. A staff member said, “people can spend their days how and where they want.”

The manager told us “I treat all staff equally, they all bring different qualities, and this should be celebrated and respected.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.