04 February 2020
During a routine inspection
This service is rated as Good overall. (Previous inspection February 2018 - Not rated)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at The Slimming Clinic, Hounslow to rate the service for the provision of safe, effective, caring, responsive and well-led services as part of our current inspection programme.
The Slimming Clinic, Hounslow provides weight loss services, including prescribed medicines, and dietary and lifestyle advice to support weight reduction under the supervision of a doctor.
The clinic manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.
17 people provided feedback about the service via comment cards. The comments were all positive. Comments about the staff included being polite, helpful and encouraging. The comments about the clinic included providing an encouraging service, ease of access to appointments and being delivered in a clean and tidy environment.
Our key findings were:
•Prescribing and record keeping were in line with the parent company’s policies.
•The clinic was in a good state of repair, clean and tidy.
•Learning from other services within the parent company was shared and implemented.
The areas where the provider should make improvements are:
•Make arrangements to improve privacy in the consultation room during a consultation.
•Only supply unlicensed medicines against valid special clinical needs of an individual patient where there is no suitable licensed medicine available.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care