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Nationwide Care Services Limited (Derby) Good

Inspection Summary


Overall summary & rating

Good

Updated 16 January 2019

About the service:

Nationwide Care Services Limited (Derby) provides personal care and support to people in their own homes in Derby and the surrounding areas. At the time of this inspection 102 people received personal care from the service.

Our last inspection report for this service was published on 05 December 2017 and the rating was ‘Requires Improvement’ with no breaches.

This was a scheduled inspection based on the service’s previous rating.

What life is like for people using this service:

People felt safe using the service. Care workers knew where people were at risk and what to do to keep them safe. Improvement had been made to care plans and risk assessments and the service’s staff recruitment procedure.

Improvements had been made to the way people’s mental capacity was assessed and the service was working within the principles of the Mental Capacity Act (MCA).

People’s cultural needs were identified during their assessments and care plans put in place to show how these were to be met.

Care workers were well-trained and competent. They treated people kindness, respect and compassion.

People were encouraged to make decision about their care and support and had access to their care plans.

People received personalised care that was responsive to their needs. They said care workers were mostly on time and stayed for the duration of their calls.

People knew what to do if they had a complaint about the service and staff listened to them and made improvement where necessary.

The office has been re-designed to create a welcoming and informative place for people, relatives and care workers to visit. A display celebrating equality and diversity emphasised staff member’s commitment to providing an equal and non-judgemental service to all.

There was a new registered manager in post who people and staff said was helpful and supportive.

People were involved in how the service was run and their views sought at review meetings and through regular quality assurance questionnaires.

The service’s audit system covered all aspects of people’s care and support and people were involved in through review meetings and quality assurance questionnaires.

For more information please see the Detailed Findings below.

Inspection areas

Safe

Good

Updated 16 January 2019

The service was safe

Effective

Good

Updated 16 January 2019

The service was effective

Caring

Good

Updated 16 January 2019

The service was caring

Responsive

Good

Updated 16 January 2019

The service was responsive

Well-led

Good

Updated 16 January 2019

The service was well-led