Lilyrose Care Group Ltd - Staffordshire

Updated 12 January 2026

Date of inspection: 26 January to 24 February 2026. Lilyrose Care Group Ltd - Staffordshire Ltd is a domiciliary care agency providing personal care to people in their own homes who may be living with dementia, mental health conditions, drugs and alcohol misuse, eating disorder, a physical/sensory impairment and a learning disability or autistic spectrum disorder.

We assessed the service against ‘Right support, Right care, Right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted.

This inspection was carried out due to the length of time since the last inspection. The overall rating for the service is good based on the findings of this inspection.

People were supported by safely recruited staff, who had the skills and knowledge to provide effective support. There were enough staff available to provide consistent care and to meet people’s needs. People received their medicines when they needed them, and staff ensured people were protected from the risk of infection.

People were supported to have maximum choice and control of their lives. People and relatives were involved in the planning and review of their care, which ensured people received personalised care in line with their preferences and diverse needs.

People were supported by caring and compassionate staff who promoted choices in a way that people understood. Staff provided respectful, dignified care in line with their preferences.

Systems were in place to monitor the service, and the provider continually looked for ways to make improvements to service delivery. There was an open culture within the service, where complaints were acted on and improvements made. People and staff could approach the management team who acted on concerns raised to make improvements to the way care was delivered

Updated 12 January 2026

People consistently told us they felt safe when supported by staff. They described staff as well trained, respectful and attentive to personal safety, including safe use of equipment, managing medicines appropriately, and good infection prevention and control (IPC) practices.

People told us staff at the service supported them effectively and in line with their assessed needs. Care plans were up to date and detailed, and people and relatives confirmed they were involved in reviews and decision‑making about care. Staff supported people to maintain nutrition and hydration, recognised changes in health or mood, and escalated concerns appropriately.

People consistently told us that staff were kind, patient and compassionate. They described warm, respectful relationships with carers who took time to get to know them, supported them with dignity and maintained their comfort. Relatives told us staff treated their loved ones as individuals and interacted with them in a way that promoted wellbeing and emotional connection.

People and relatives told us the provider was responsive, and care was reviewed when required. People reported there was a good continuity of carers who arrived on time and stayed the assessed amount of time. People felt involved in decisions about their care and said managers and office staff were approachable, accessible and supportive. When concerns were raised, people reported they were dealt with promptly and effectively.

People and relatives described the service as well managed, with approachable leadership and supportive office staff. People expressed confidence in the management team, indicated staff were well trained, communication was effective, and the service was monitored to ensure people received appropriate levels of care