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Pacific Care Services London Good

This service was previously registered at a different address - see old profile


Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Pacific Care Services London on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Pacific Care Services London, you can give feedback on this service.

Inspection carried out on 26 October 2017

During a routine inspection

This inspection took place on 26 October 2017 and was announced. This was the first inspection of this service at its current location. It was previously registered at a different location which we inspected in January 2014. At that time we found they were compliant with all the regulations we looked at. The service is registered to provide support with personal care to people living in their own homes. At the time of inspection five people were using the service.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were enough staff working at the service to meet people’s needs and robust staff recruitment procedures were in place. Appropriate safeguarding procedures were in place. Risk assessments provided information about how to support people in a safe manner. Systems were in place to promote the safe management of medicines.

Staff received on-going training to support them in their role. People were able to make choices for themselves and the service operated within the principles of the Mental Capacity Act 2005. People told us they were able to make choices about what they ate. People were supported to access relevant health care professionals.

People told us they were treated with respect and that staff were caring. Staff had a good understanding of how to promote people’s privacy, independence and dignity.

Care plans were in place which set out how to meet people’s individual needs. Care plans were subject to regular review. The service had a complaints procedure in place and people knew how to make a complaint.

Staff and people spoke positively about the senior staff at the service. Quality assurance and monitoring systems were in place which included seeking the views of people who used the service.

We have made one recommendation in this report that the service uses the Care Certificate as part of its induction training of new staff.