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Pacific Care Services London Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 17 November 2017

This inspection took place on 26 October 2017 and was announced. This was the first inspection of this service at its current location. It was previously registered at a different location which we inspected in January 2014. At that time we found they were compliant with all the regulations we looked at. The service is registered to provide support with personal care to people living in their own homes. At the time of inspection five people were using the service.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were enough staff working at the service to meet people’s needs and robust staff recruitment procedures were in place. Appropriate safeguarding procedures were in place. Risk assessments provided information about how to support people in a safe manner. Systems were in place to promote the safe management of medicines.

Staff received on-going training to support them in their role. People were able to make choices for themselves and the service operated within the principles of the Mental Capacity Act 2005. People told us they were able to make choices about what they ate. People were supported to access relevant health care professionals.

People told us they were treated with respect and that staff were caring. Staff had a good understanding of how to promote people’s privacy, independence and dignity.

Care plans were in place which set out how to meet people’s individual needs. Care plans were subject to regular review. The service had a complaints procedure in place and people knew how to make a complaint.

Staff and people spoke positively about the senior staff at the service. Quality assurance and monitoring systems were in place which included seeking the views of people who used the service.

We have made one recommendation in this report that the service uses the Care Certificate as part of its induction training of new staff.

Inspection areas

Safe

Good

Updated 17 November 2017

The service was safe. Appropriate safeguarding procedures were in place and staff understood their responsibility for reporting any safeguarding allegations.

Risk assessments were in place which provided information about how to support people in a safe manner.

The service had enough staff to support people in a safe manner and robust staff recruitment procedures were in place.

Appropriate medicines procedures were in place although the service did not provide support to anyone with medicines at the time of our inspection.

Effective

Good

Updated 17 November 2017

The service was effective. Staff undertook regular training to support them in their role. Staff had regular one to one supervision meetings.

People were able to make choices about their care and the service operated within the principles of the Mental Capacity Act 2005.

People were able to choose what they ate.

People were supported to access relevant health care professionals as required.

We have made one recommendation in this report that the service uses the Care Certificate as part of its induction training of new staff.

Caring

Good

Updated 17 November 2017

The service was caring. People told us they were treated with respect by staff and that staff were friendly and caring.

Staff had a good understanding of how to promote people�s dignity, privacy and independence.

Responsive

Good

Updated 17 November 2017

The service was responsive. Care plans were in place which set out how to meet people�s needs in a personalised manner. Care plans were subject to regular review.

The service had a complaints procedure in place and people knew how to make a complaint.

Well-led

Good

Updated 17 November 2017

The service was well-led. People and staff told us they found senior staff to be supportive and helpful. There was a registered manager in place.

Systems were in place for monitoring the quality of care and support at the service. Some of these included seeking the views of people using the service.