F.A.S.T. Ambulance Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes

Key question commentary

We looked for evidence that people and communities were always at the centre of how care was planned and delivered. We checked that the health and care needs of people and communities were understood, and they were actively involved in planning care that met these needs. We also looked for evidence that people could access care in ways that met their personal circumstances and protected equality characteristics.

At our last assessment we rated this key question good. At this assessment we only looked at 1 quality statement for this key question. Therefore, the rating remains good. This meant people’s needs were met through good organisation and delivery.

Systems provided information for patient journeys which promoted safety and allowed staff to make adjustments to meet the needs of patients when travelling with the service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service made sure that people could access the care, support and treatment they needed when they needed it.

There was an electronic booking system and journeys could also be booked by phone. Contact details were clearly shown on the service’s website. Booking forms were designed to assess patient needs and were part of the process to provide suitable crews and vehicles to safely manage patient journeys. Patients who needed additional support with their behaviour or mental health were assessed for suitability of using the service and details of individual need were clearly requested on the booking form. Staff worked with hospital staff if they felt risks were too great and explored what adjustments they could make to provide a safe service.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.