Hope Care Agency

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and their relatives felt they were regularly involved in the planning of their care and support, so it was centred around them and their needs.

A relative told us, "The carers are usually the same gender as [loved one] prefers, as they feel better understood and supported."

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People using the service told us that they were given the opportunity to give their views. We saw the provider carried out a monthly welfare call asking for people’s feedback on the service.

People told us they felt listened to when they raised safety concerns. A relative told us, ‘’I have raised a concern, and it was resolved very quickly and efficiently. “

Care plans showed the provider made reasonable adjustments for people with protected characteristics, to remove barriers to care, support and treatment. For example, people with physical disabilities were supported with mobility aids to improve their experience.

People told us that support was provided to overcome language barriers. A relative told us, “The staff all speak our language which [loved one] understands so we have no problems at all.”
 

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.