- Homecare service
Hope Care Agency
We served a warning notice on Hope Care Agency on 29 April 2025 for failing to meet the regulation related to management and oversight of governance and quality assurance systems at Hope Care Agency.
Report from 13 January 2025 assessment
Contents
Ratings
Our view of the service
Hope Care Agency is a care at home service providing support to older people. We carried out a visit to the service on 28 January 2025. At the time of the assessment, there were 22 people receiving support with personal care. The last rating for this service was requires improvement (published 19 October 2019). At this assessment the rating has remained requires improvement. We found breaches of 3 regulations in relation to safe care and treatment, staffing and good governance. Staff did not receive appropriate training to maintain high-quality care. Medicines were not managed safely. There were systems to learn when things went wrong, although these were not always followed. The provider did not always assess risks to people's health and safety or mitigate them where identified. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website.
People's experience of this service
The inspection was carried out by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. We spoke with 5 relatives of people who used the service. People using the service and their representatives were involved in assessments of their needs. People told us they were treated with kindness, compassion and dignity in their day-to-day care and support.
Relatives commented, “[Loved one] is always treated with kindness and respect, I do believe the carers really do care about their [Loved one] wellbeing’’ and ‘’The care staff are nice people, kind, caring, respectful and everything we could ask for.’’ While the people we spoke with expressed they were happy with their care, our assessment found the elements of the care did not meet the expected standards.