Care 4 All Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were not always supported to have maximum choice and control over their lives. Where people lacked mental capacity to make decisions, the provider failed to record the decision-making process. People were encouraged to maintain social contact with friends and family and were supported to access the community.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Relatives told us their loved ones were treated kindly by staff and with dignity and respect. Staff listen to people and respect their choices. People were given a choice on male or female carers. One relative told us, "Staff will offer [name of person] choices, for example, choosing their own clothes."

Records did not demonstrate people had been involved in their care planning.

Staff described encouraging people to participate in discussions about their care needs. Active listening, respecting preferences. Empowering people to make informed choices and promoting person centred care. People were asked what their preferences are by using both verbal and nonverbal communication. Whilst staff told us this, knowledge and understanding of the Mental Capacity Act (MCA) was limited and we found no evidence of MCA assessments being completed. This meant decisions were made on behalf of people which may not be in their best interests.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.