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YourLife (Northampton) Requires improvement

Reports


Inspection carried out on 29 October 2019

During a routine inspection

About the service

Yourlife (Northampton) is a domiciliary care agency providing personal care to older people living in their own homes within an assisted living development. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection nine people were receiving personal care.

People’s experience of using this service and what we found

Improvements were needed to medicine management and oversight of records and audits.

People told us they felt safe and staff knew them well. Staff had been recruited safely and the necessary checks had been completed. The provider had policies and systems in place to safeguard people from abuse and they followed the local safeguarding protocols.

People told us staff were kind and caring and that they had a good relationship with staff. However, people and staff told us they felt there currently wasn’t enough staff on duty. The provider had recruited additional care staff at the time of inspection, however they were still within their induction phase.

Staff were supported by the registered manager and felt valued as workers. Staff received training in line with the providers policies, however not all staff thought the training was comprehensive enough for staff who were new to care.

People were involved in completing their care plans which detailed how they wanted to be supported. Potential risks to people had been identified and strategies implemented to keep them safe. People had consented and signed their records.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; however the policies and systems in the service did not support this practice.

Staff supported people to access healthcare services when appropriate and made referrals as required to the relevant professionals such as, occupational therapy, GP’s and district nurses.

Staff respected people’s right to privacy and promoted people to be as independent as possible. People’s communication needs were known by staff and the manager could provide documentation in different formats to meet people’s needs.

Rating at last inspection

The last rating for this service was Good (published 10 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection carried out on 11 April 2017

During a routine inspection

This announced inspection took place on 11 April 2017. Yourlife (Northampton) provides a personal care service to people who live within an assisted living housing complex. At the time of our inspection the service was supporting seven people.

There was a registered manager at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received care from staff that were friendly, kind and caring; passionate about providing the care and support people needed and enabling people to remain as independent as possible.

Staff had the skills and knowledge to provide the care and support people needed and were supported by a registered manager who was visible and approachable, receptive to ideas and committed to providing a high standard of care.

People had care plans that were personalised to their individual needs and wishes. Records contained detailed information to assist support workers to provide care and support respected each person's individual requirements and promoted treating people with dignity.

Staffing levels ensured that people received the support they required safely and at the times they needed. The recruitment practice protected people from being cared for by staff that were unsuitable to work in their home.

Staff understood the need to protect people from harm and knew what action they should take if they had any concerns. People told us that they felt cared for safely in their own home. Staff understood their role in caring for people with limited or no capacity under the Mental Capacity Act 2005.

The registered manager was approachable and there were systems in place to monitor the quality and safety of the service provided. Staff and people were confident that issues would be addressed and that any concerns they had would be listened to.