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YourLife (Northampton) Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 11 December 2019

About the service

Yourlife (Northampton) is a domiciliary care agency providing personal care to older people living in their own homes within an assisted living development. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection nine people were receiving personal care.

People’s experience of using this service and what we found

Improvements were needed to medicine management and oversight of records and audits.

People told us they felt safe and staff knew them well. Staff had been recruited safely and the necessary checks had been completed. The provider had policies and systems in place to safeguard people from abuse and they followed the local safeguarding protocols.

People told us staff were kind and caring and that they had a good relationship with staff. However, people and staff told us they felt there currently wasn’t enough staff on duty. The provider had recruited additional care staff at the time of inspection, however they were still within their induction phase.

Staff were supported by the registered manager and felt valued as workers. Staff received training in line with the providers policies, however not all staff thought the training was comprehensive enough for staff who were new to care.

People were involved in completing their care plans which detailed how they wanted to be supported. Potential risks to people had been identified and strategies implemented to keep them safe. People had consented and signed their records.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; however the policies and systems in the service did not support this practice.

Staff supported people to access healthcare services when appropriate and made referrals as required to the relevant professionals such as, occupational therapy, GP’s and district nurses.

Staff respected people’s right to privacy and promoted people to be as independent as possible. People’s communication needs were known by staff and the manager could provide documentation in different formats to meet people’s needs.

Rating at last inspection

The last rating for this service was Good (published 10 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 11 December 2019

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 11 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 11 December 2019

The service was not always well-led.

Details are in our well led findings below.