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Reports


Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Edmund House on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Edmund House, you can give feedback on this service.

Inspection carried out on 7 February 2020

During a routine inspection

About the service

Edmund House is registered to provide personal care to people living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection there were 79 people with a learning disability, who received personal care.

People’s experience of using this service and what we found

Relatives were satisfied that people were happy with the service and the staff that provided their care. Staff were kind and caring, they involved people in their care and made sure people’s privacy was respected.

People were safe because staff knew what they were doing, they had been trained, and supported people in the way people wanted.

Staff assessed and reduced risks to people as much as possible. There were enough staff to support people with their care and support needs. The provider carried out key recruitment checks on potential new staff before they started work. The provider used temporary staff who knew people and the service well.

People received their medicines and staff knew how these should be given. Staff used protective equipment, such as gloves and aprons to prevent the spread of infection. Staff followed advice from health care professionals and made sure they asked people’s consent before providing care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff kept care records up to date and included national guidance if relevant.

The service was well managed by a registered manager. The staff team were passionate about giving people a high-quality service.

People and their relatives were asked their views of the service and action was taken to change any areas that they were not happy with. The provider had systems in place to effectively monitor and bring about improvements in the service. Concerns were followed up to make sure action was taken to rectify the issues raised.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 09 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection carried out on 12 June 2017

During a routine inspection

Edmund House is registered to provide personal care to people in their own homes. At the time of this inspection there were 61 people using the service who had a learning disability.

This announced inspection took place on 12 June and 14 July 2017.

At the time of the inspection there was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People experienced a level of care and support that meet their needs, and promoted their health and wellbeing. People were happy, felt safe and felt cared for. Staff were aware of how to reduce risks to people and what to do if they thought anyone had been harmed. People and their relatives were involved in the recruitment of new staff. People received their medication as prescribed from staff that had been trained and deemed competent to administer medication.

Staff received the training and support they needed to be effective in their roles. Staff completed thorough inductions when new to the service and were given time to get to know people and understand how they liked their support to be delivered.

Staff knew how to implement the guidelines of the Mental Capacity Act (MCA) 2005 to ensure people’s rights were upheld. People only had restrictions placed on them when the correct procedures had been followed.

People were cared for by staff who knew them really well and who had been well trained to support people. Staff were kind and caring and encouraged people to make decisions. People and their families were involved in the planning of their care. People's care plans were detailed and very personalised which helped staff deliver the support people wanted and needed. Staff supported people to take part in activities that they enjoyed.

The registered manager provided strong leadership and had a clear vision about the direction of the service. They were highly committed to improving people's lives and ensuring people had the best care they could receive, and expected the same high standards from the staff who were as committed to these values as the registered manager was. The registered manager and provider had put procedures in place to continuously review the service they were delivering. This identified areas of good practice and where improvements were needed. Action plans detailed clearly what action was needed and by whom.