You are here

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 10 August 2017

Edmund House is registered to provide personal care to people in their own homes. At the time of this inspection there were 61 people using the service who had a learning disability.

This announced inspection took place on 12 June and 14 July 2017.

At the time of the inspection there was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People experienced a level of care and support that meet their needs, and promoted their health and wellbeing. People were happy, felt safe and felt cared for. Staff were aware of how to reduce risks to people and what to do if they thought anyone had been harmed. People and their relatives were involved in the recruitment of new staff. People received their medication as prescribed from staff that had been trained and deemed competent to administer medication.

Staff received the training and support they needed to be effective in their roles. Staff completed thorough inductions when new to the service and were given time to get to know people and understand how they liked their support to be delivered.

Staff knew how to implement the guidelines of the Mental Capacity Act (MCA) 2005 to ensure people’s rights were upheld. People only had restrictions placed on them when the correct procedures had been followed.

People were cared for by staff who knew them really well and who had been well trained to support people. Staff were kind and caring and encouraged people to make decisions. People and their families were involved in the planning of their care. People's care plans were detailed and very personalised which helped staff deliver the support people wanted and needed. Staff supported people to take part in activities that they enjoyed.

The registered manager provided strong leadership and had a clear vision about the direction of the service. They were highly committed to improving people's lives and ensuring people had the best care they could receive, and expected the same high standards from the staff who were as committed to these values as the registered manager was. The registered manager and provider had put procedures in place to continuously review the service they were delivering. This identified areas of good practice and where improvements were needed. Action plans detailed clearly what action was needed and by whom.

Inspection areas

Safe

Good

Updated 10 August 2017

The service was safe.

People were protected from the risk of harm. Staff were aware of the policies and procedure to follow which advised them what to do if they had any concerns.

People were protected against risks to their health and welfare from staff who knew how to keep people safe.

People received their medication as prescribed.

There were enough staff to meet people's needs and to support them when they wanted help. Robust recruitment practices were in place.

Effective

Good

Updated 10 August 2017

The service was effective.

People experienced a level of care and support that promoted their health and wellbeing.

Staff had worked closely with health professionals to ensure people received a personalised service.

People received the support with food and drink that they required.

Caring

Good

Updated 10 August 2017

The service was caring.

People were cared for by staff who were kind and who delivered care in a compassionate way.

People's likes and preferences were very well explored by the staff. These were included in the person's care plans and this had resulted in personalised care being provided.

Responsive

Good

Updated 10 August 2017

The service was responsive.

People had detailed support plans which were detailed and clearly reflected their preferences.

The staff worked closely with people, relatives and other professionals to recognise and respond to people's needs.

Staff made sure daily activities were tailored to meet people's preferences and abilities.

Well-led

Good

Updated 10 August 2017

The service was well-led.

The registered manager and their senior staff offered strong leadership and had a clear vision about the direction of the service.

The registered manager was committed to improving people's lives and ensuring people had the best care they could receive.

There were procedures in place to identify any improvements that were needed and ensure that they were acted upon.