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Inspection Summary

Overall summary & rating


Updated 2 April 2020

About the service

Edmund House is registered to provide personal care to people living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection there were 79 people with a learning disability, who received personal care.

People’s experience of using this service and what we found

Relatives were satisfied that people were happy with the service and the staff that provided their care. Staff were kind and caring, they involved people in their care and made sure people’s privacy was respected.

People were safe because staff knew what they were doing, they had been trained, and supported people in the way people wanted.

Staff assessed and reduced risks to people as much as possible. There were enough staff to support people with their care and support needs. The provider carried out key recruitment checks on potential new staff before they started work. The provider used temporary staff who knew people and the service well.

People received their medicines and staff knew how these should be given. Staff used protective equipment, such as gloves and aprons to prevent the spread of infection. Staff followed advice from health care professionals and made sure they asked people’s consent before providing care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff kept care records up to date and included national guidance if relevant.

The service was well managed by a registered manager. The staff team were passionate about giving people a high-quality service.

People and their relatives were asked their views of the service and action was taken to change any areas that they were not happy with. The provider had systems in place to effectively monitor and bring about improvements in the service. Concerns were followed up to make sure action was taken to rectify the issues raised.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 09 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 2 April 2020

The service was safe.

Details are in our safe findings below.



Updated 2 April 2020

The service was effective.

Details are in our effective findings below.



Updated 2 April 2020

The service was caring.

Details are in our caring findings below.



Updated 2 April 2020

The service was responsive.

Details are in our responsive findings below.



Updated 2 April 2020

The service was well-led.

Details are in our well-Led findings below.