We carried out a review of the data available to us about The Harley Street Hair Clinic on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Harley Street Hair Clinic, you can give feedback on this service.
The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risks well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
Staff provided good care and treatment and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.
Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients.
The service planned care to meet the needs of their patients, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and there were short waiting times for treatment.
Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services continually.
We rated this service as good because it was safe, effective, caring and responsive, and well led.
The Harley Street Hair Clinic Limited specialises in hair transplantation for male pattern baldness, alopecia and hair loss. The treatment consists of Follicular Unit extraction (FUE) and implantation (Hair transplant procedures) and is carried out by a doctor under local anaesthetic with the patient fully conscious and awake throughout the entire procedure.
The service is registered to provide the following regulated activities:
There has been a registered manager in post since the service registered with CQC.
We inspected this service using our comprehensive inspection methodology. We carried out an unannounced inspection on 09 June 2022. During the inspection we visited reception areas, waiting areas, treatment and consultation rooms. We spoke with five members of staff, including the registered manager. We spoke with one member of administrative staff.
The key questions we asked during this inspection were, was the service safe, effective, responsive and well-led. We have inspected this service twice previously, although this is the first time a rating has been awarded. Due to low patient activity on the day of inspection, the caring key question could not be inspected, nor rated.
Following the on-site inspection, we contacted the registered manager with a number of concerns which are being addressed through an action plan. We will seek assurances and progress through our continual engagement and monitoring of the service.
We are placing the service into special measures. Services placed in special measures will be inspected again within six months. If insufficient improvements have been made such that there remains a rating of inadequate overall or for any key question or core service, we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating the service. This will lead to cancelling their registration or to varying the terms of their registration within six months if they do not improve. The service will be kept under review and, if needed, could be escalated to urgent enforcement action.
We carried out an announced comprehensive inspection on 12 December 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this service was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this service was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this service was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this service was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this service was providing well-led care in accordance with the relevant regulations.
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
The Harley Street Hair Clinic is an independent health service based in Westminster, where hair transplant services are provided to people aged 25 and above using the follicular unit extraction method.
Our key findings were:
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice