• Hospital
  • Independent hospital

The Harley Street Hair Clinic

Overall: Good read more about inspection ratings

75 Wimpole Street, London, W1G 9RT (020) 7177 2345

Provided and run by:
The Harley Street Hair Clinic Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

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Background to this inspection

Updated 1 November 2022

Harley Street Hair Clinic is operated by Harley Street Hair Clinic Limited. The service was registered by CQC on 21 November 2011. The service provides day case surgical hair transplant procedures to private patients over the age of 18. The service provided hair transplants using the follicular unit extraction (FUE) method. All procedures were undertaken using local anaesthesia.

The service is registered to provide the following regulated activities: Surgical Procedures

There has been a registered manager in post since the service registered with CQC.

We previously inspected this service using our comprehensive inspection methodology on 9 June 2022.

During that inspection, we identified several concerns as a result of which, on 22 June 2022, we issued the provider with a warning notice under section 29 of the Health and Social Care Act 2008.

We re-inspected the service on 6 October 2022, to review the improvements made by the provider and to conduct a comprehensive inspection of all aspects of the service and base our ratings upon our findings.

During the inspection we spoke with members of the senior management team, medical staff, registered nurses, healthcare assistants and reception staff. We spoke with one patient and examined six sets of patient records.

Overall inspection

Good

Updated 1 November 2022

The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risks well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.

Staff provided good care and treatment and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.

Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients.

The service planned care to meet the needs of their patients, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and there were short waiting times for treatment.

Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services continually.

We rated this service as good because it was safe, effective, caring and responsive, and well led.