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Archived: North View Good

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Inspection report

Date of Inspection: 22 August 2014
Date of Publication: 24 September 2014
Inspection Report published 24 September 2014 PDF

Overview

Inspection carried out on 22 August 2014

During a routine inspection

We set out to answer our five questions:

Is the service caring?

Is the service responsive?

Is the service safe?

Is the service effective?

Is the service well led?

Below is a summary of what we found. The summary is based on our observations during

the inspection, discussions with people using the service, the staff supporting them and

looking at records.

If you wish to see the evidence supporting our summary please read the full report.

Is the service safe?

People told us they felt safe in the home. We found systems were in place to investigate people�s concerns to ensure people were kept safe. Staff had received training in safeguarding and understood how to identify and raise concerns. Staffing levels were sufficient to ensure the safety of people who used the service. People's care plans identified risk with activities to reduce and remove risk where possible.

Is the service effective?

Care was effective as people had their current needs assessed. Care plans required updating to reflect people�s current needs and were reviewed at least every three months. People told us they had choices with regards to their daily lives and praised the activities in the home. We observed the lunchtime meal which showed people were given appropriate support and choice.

Is the service caring?

People told us staff were kind and caring. For example one person told us, �Yeah, I really like the staff here,� and another person nodded their head and said, "Yes" when asked if the staff are caring. We observed staff displayed warmth and compassion when caring for people and treated them with dignity and respect.

Is the service responsive?

The home reviewed care plans at least every three months or when someone's needs changed. On the day of inspection we saw one person completed a goal as part of their care plan. The staff said they would update the goal progress showing they responded to people�s needs. There was evidence that people were referred to healthcare professionals such as dentists and doctors to ensure the service responded to any health concerns.

We saw a range of activities were available and staff told us they looked for signs of enjoyment and asked the resident if they would like to do it again or try something new.

Is the service well led?

The manager had identified problems with finance and training at the home through robust quality assurance systems. They had three different audits completed by three different people each month. There was a clear sense of direction and commitment from the management team to ensure these improvements were achieved.

Incidents and complaints were fully investigated and there was evidence that lessons were learnt to ensure continuous improvement.