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Archived: North View Good

The provider of this service changed - see new profile

Inspection Summary

Overall summary & rating


Updated 11 February 2017

Our inspection of North View took place on 4 January 2017 and was unannounced. At the previous inspection in February 2016 we had found the service to be in breach of Regulation 17, Health and Social Care Act 2008 (Regulated Activities) regarding good governance, as the service had not maintained complete records in respect of people living at the service or other records relating to staff. However, at this inspection we saw improvements had been made in these areas and the service was now meeting the relevant requirements.

North View is a converted house situated in the centre of Todmorden which provides accommodation and support for up to five people. At the time of our inspection there were five people living at the service.

The previous registered manager had recently left the company and a new manager was in place who had commenced the process of registering with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe living at the service. Staff understood how to keep people safe and safeguarding procedures were in place. Risks to people's health and safety were assessed with appropriate plans of care put in place to mitigate these risks. Care records were highly detailed and person centred.

Medicines were safely managed and administered. Staff had received medicines training and competency assessments and people received their medicines as prescribed. Protocols for 'as required' medicines were in place.

There were sufficient staff deployed to ensure people's care and support needs were safely met. The manager recognised the need for extra female staff and plans were in place to implement this. Staff and people had developed strong relationships and good interactions were observed. Recruitment procedures were robust and ensured staff employed were suitable to work with vulnerable people.

Staff training was tailored to the needs of the people who used the service although the manager recognised the need for more face to face training in areas such as autism. Regular staff supervisions and appraisals were in place.

The premises were well maintained and people were encouraged to personalise their bedrooms according to their tastes and choice.

People had access to a variety of food and assisted in shopping, preparation and cooking activities in order to promote their independence. Healthy eating and lifestyle choices were encouraged by the service.

People's preferences were respected within the home and reflected in activities and goals tailored to individuals. People were encouraged to be as independent as possible and encouraged to achieve their personal goals through regular meetings and discussions with their key worker. People were involved in setting long and short term goals to develop life skills and personal development.

Healthcare professionals were involved in supporting people's care where appropriate.

There was a relaxed and homely atmosphere in the home and people were at ease with the staff who were supporting them.

The manager was respected and staff felt supported by the management team. Staff told us morale was good and all staff worked well together as a team.

A range of audits and checks were undertaken to monitor the quality of the service and identify any improvements needed.

Inspection areas



Updated 11 February 2017

The service was safe.

Medicines management systems were safe and staff administering medicines had received appropriate training.

A robust recruitment process was in place to ensure staff were suitable to work with vulnerable people.

Sufficient staff were deployed to keep people safe.



Updated 11 February 2017

The service was effective.

Staff received training to effectively support people who used the service.

People's needs were assessed and plans put in place to support these.

The service was acting within the legal framework of the Mental Capacity Act 2005.

People were supported to consume a healthy diet.



Updated 11 February 2017

The service was caring.

People's wishes were respected and staff treated them with kindness and respect.

The atmosphere at the service was calm and relaxed.

People's independence was supported and encouraged.



Updated 11 February 2017

The service was responsive.

Plans of care were detailed and person centred.

People were involved in the planning of their care and setting of goals which were reviewed regularly.

Activities were arranged according to people's individual preferences. People had individual activity plans in place.

Complaints were taken seriously, responded to and actions taken.



Updated 11 February 2017

The service was well led.

Staff told us morale was good and there was a positive and inclusive culture within the service.

The manager was well respected and approachable.

Systems were in place to monitor and improve the quality of the service.

People's views were sought and their feedback acted on.