Last updated 16 November 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 5 September 2016 and was unannounced. The inspection was carried out by two inspectors and an Expert by Experience with experience of services for older people. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection we reviewed the information we held about the home. This included looking at information we had received about the service and statutory notifications we had received from the home. We also contacted the local authority commissioning and safeguarding teams.

We asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The registered provider returned the PIR and we took this into account when we made judgements in this report.

During this inspection we carried out observations using the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not communicate with us.

We spoke with 15 people who used the service, five relatives, the activities co-ordinator, two senior care workers, five care workers, the cook, the housekeeper, a domestic, one nurse, the care manager and the clinical manager. We also spoke with a visiting healthcare professional and a therapist.

We looked at three people’s care records, four staff files, medicine records and the training matrix as well as records relating to the management of the service. We looked round the building and saw people’s bedrooms and communal areas.