Last updated 8 August 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by two inspectors, an assistant inspector and an Expert by Experience with experience of services for older people. An Expert-by-Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type: Waterside Lodge is a residential care home providing accommodation, nursing and personal care to older people, some of who may be living with dementia.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did:

Before the inspection, we reviewed information we had received about the service since the last inspection in 2016. This included information that the provider must notify us about. We also asked for feedback from professionals who work in the local authority commissioning and safeguarding teams.

During the inspection we spoke with the registered manager, a nurse, the receptionist, Two members of catering staff and three care assistants. We also spoke with nine people who used the service and seven visiting relatives. We reviewed elements of four people’s care records and looked at systems for managing medicines. We also reviewed records and audits relating to the management of the home. We asked the registered manager to send us further documents after the inspection. These were provided in a timely manner and this evidence was used to inform our judgements.