We carried out a review of the data available to us about Care With Dignity Partnerships on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care With Dignity Partnerships, you can give feedback on this service.
Care with Dignity Partnerships is a domiciliary care agency supporting people living in Oxfordshire. At the time of our inspection there were 37 people receiving support with personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People continued to benefit from outstanding care, provided by staff who were exceptionally caring and compassionate. There was overwhelming evidence that staff consistently went the extra mile to support people. People and their relatives were involved as partners in their care and were in control of how their needs were met.
There was excellent leadership from the registered provider who promoted a strong person-centred culture that ensured everyone was treated as unique individuals. Everyone, without exception felt valued and listened to. There was a unique team ethos where staff supported each other to ensure people were at the forefront of all they did. The provider ensured there were effective systems in place to monitor and improve the service.
Staff understood their responsibilities to report any concerns of abuse or harm. Risks to people were assessed and there were plans in place to support people to manage risks. Medicines were managed safely, and people were supported, where needed, to ensure they received their medicines as prescribed. People received support from consistent staff who arrived on time. No one we spoke with had experienced a missed call.
There were detailed care plans that guided staff in how people wished their needs to be met. Staff supported people to engage in activities both within and outside their homes. People were confident to raise concerns. Any complaints were investigated and responded to.
Staff were highly skilled and were supported to develop and improve their skills and knowledge. People were supported to access support from professionals when needed. Where people required support with nutritional needs these were met, ensuing people had choice and control over what they ate.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Rating at last inspection
The last rating for this service was Good (published 10 July 2017)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
People receiving support from Care With Dignity Partnerships benefited from staff who had a caring approach to their work and were totally committed to providing high quality care.
Everyone we spoke to, without exception were extremely complimentary about the caring nature of the management and staff. People described the positive impact this exceptionally caring approach had on them and how it made them feel valued. Relatives were equally complimentary about the caring culture of staff who often went the ‘extra mile’.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff and the registered manager shared the visions and values of the service. The service had systems to assess the quality of the service provided. Learning from audits took place which promoted people's safety and quality of life.
People told us they were safe. Staff understood their responsibilities to identify and report all concerns in relation to safeguarding people from abuse. Staff had completed safeguarding training. The service had robust recruitment procedures and conducted background checks to ensure staff were suitable for their role.
Where risks to people had been identified risk assessments were in place and action had been taken to manage the risks. Staff were aware of people's needs and followed guidance to keep them safe. People received their medicines as prescribed. Records confirmed where people needed support with their medicines, they were supported by staff that had been appropriately trained.
The registered manager and staff understood the Mental Capacity Act (MCA) 2005 and applied its principles in their work. The MCA protects the rights of people who may not be able to make particular decisions themselves.
People were supported by staff who had the skills and training to carry out their roles and responsibilities. Staff spoke positively about the support they received from the registered manager. Staff had access to effective supervision.
The service sought people's views and opinions and acted upon them. People and their relatives told us they were confident they would be listened to and action would be taken if they raised a concern.
People were supported to maintain good health. Various health professionals were involved in assessing, planning and evaluating people's care and treatment.