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Care With Dignity Partnerships Good

Inspection Summary


Overall summary & rating

Good

Updated 8 July 2017

We undertook an announced inspection of Care With Dignity Partnerships on 25 May 2017. We told the provider two days before our visit that we would be coming. Care With Dignity Partnerships provides personal care services to people in their own homes. At the time of our inspection 33 people were receiving personal care from the service.

People receiving support from Care With Dignity Partnerships benefited from staff who had a caring approach to their work and were totally committed to providing high quality care.

Everyone we spoke to, without exception were extremely complimentary about the caring nature of the management and staff. People described the positive impact this exceptionally caring approach had on them and how it made them feel valued. Relatives were equally complimentary about the caring culture of staff who often went the ‘extra mile’.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff and the registered manager shared the visions and values of the service. The service had systems to assess the quality of the service provided. Learning from audits took place which promoted people's safety and quality of life.

People told us they were safe. Staff understood their responsibilities to identify and report all concerns in relation to safeguarding people from abuse. Staff had completed safeguarding training. The service had robust recruitment procedures and conducted background checks to ensure staff were suitable for their role.

Where risks to people had been identified risk assessments were in place and action had been taken to manage the risks. Staff were aware of people's needs and followed guidance to keep them safe. People received their medicines as prescribed. Records confirmed where people needed support with their medicines, they were supported by staff that had been appropriately trained.

The registered manager and staff understood the Mental Capacity Act (MCA) 2005 and applied its principles in their work. The MCA protects the rights of people who may not be able to make particular decisions themselves.

People were supported by staff who had the skills and training to carry out their roles and responsibilities. Staff spoke positively about the support they received from the registered manager. Staff had access to effective supervision.

The service sought people's views and opinions and acted upon them. People and their relatives told us they were confident they would be listened to and action would be taken if they raised a concern.

People were supported to maintain good health. Various health professionals were involved in assessing, planning and evaluating people's care and treatment.

Inspection areas

Safe

Good

Updated 8 July 2017

The service was safe. People told us they felt safe.

Staff understood their responsibilities to identify and report all concerns in relation to safeguarding people from abuse.

People received their medicines as prescribed.

Effective

Good

Updated 8 July 2017

The service was effective.

People were supported by staff who had been trained in the MCA and applied it's principles in their work.

Staff had the training, skills and support to meet people’s needs.

The service worked with other health professionals to ensure people's physical health needs were met.

Caring

Outstanding

Updated 8 July 2017

People were supported by a service that was extremely caring.

People receiving support from Care With Dignity Partnerships benefited from staff who had a caring approach to their work and were totally committed to providing high quality care.

Everyone we spoke to, without exception were extremely complimentary about the caring nature of the management and staff.

People described the impact of how an exceptionally caring approach had on them and how it made them feel valued.

Responsive

Good

Updated 8 July 2017

The service was responsive.

People's needs were assessed to ensure they received personalised care.

The service was responsive to peoples changing needs.

Staff were knowledgeable about the support people needed.

Well-led

Good

Updated 8 July 2017

The service was well led.

The manager conducted regular audits to monitor the quality of service. Learning from these audits was used to make improvements.

There was a whistle blowing policy in place that was available to staff. Staff knew how to raise concerns.

The service had a culture of openness and honesty.