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Cumnor Hill House Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 12 January 2021

Cumnor Hill House is a residential care home for 72 people. The home provides personal and nursing care in one building over three floors. At the time of our inspection 55 people were living at the care home.

We found the following examples of good practice.

The service was accessing regular testing for staff and people living at the service. This had enabled the prompt identification of the outbreak. The service was working with health professionals and the local public health to manage the outbreak effectively.

The registered manager and provider had ensured open and honest communication with staff, people and relatives regarding the outbreak which included daily email updates to relatives with details of the outbreak.

All staff in the home, regardless of their job role, received training to ensure they had the skills and knowledge to provide care and support to people. Staff from various departments within the home had been deployed to work as care staff which enabled people to continue to be supported by staff who knew them well.

The provider had purchased a specialist cleaning system to improve the cleanliness in the home. The registered manager had increased cleaning frequency to ensure the home was cleaned regularly. This included at least hourly cleaning of high risk areas.

Staff had received training in infection prevention and control and how to put on and take off their personal protective equipment (PPE). Staff demonstrated putting on and taking off of PPE and this was in line with government guidelines. There were designated areas allocated for this activity with pictorial and written guidance to prompt staff in the correct procedures.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 12 January 2021

Further information is in the detailed findings below.

Effective

Good

Updated 12 January 2021

Caring

Outstanding

Updated 12 January 2021

Responsive

Outstanding

Updated 12 January 2021

Well-led

Outstanding

Updated 12 January 2021