Last updated 27 June 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to look at the overall quality of the service.

This inspection took place on 23 May 2018 and was unannounced. The inspection team consisted of three inspectors and two Experts by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection we reviewed the information we held about the service and the service provider. The registered provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the notifications we had received for this service. Notifications are information about important events the service is required to send us by law.

Throughout our inspection we spent time observing care at the service and we spoke with 17 people and eight relatives. We also talked with one visiting health professional. We also spoke with the registered manager, one nurse, one senior care assistant, three care assistants, the maintenance man, the activities coordinator, the hairdresser and the head chef.

We looked at records, which included seven people’s care records and medication administration records (MAR). We checked recruitment, training and supervision records for five staff. We also looked at a range of records about how the service was managed. After our site visit we contacted number of external health and social care professionals and commissioners to obtain their views about the service.