We carried out a review of the data available to us about Bright Future Care Ltd - (BFC LTD) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bright Future Care Ltd - (BFC LTD), you can give feedback on this service.
Bright Future Care is a domiciliary care service providing personal care to four people at the time of the inspection. People using the service had varying needs. The provider gave personal care to one child, one person with Autism and Learning Disabilities who was unable to communicate with us and two people with dementia who could not communicate in English.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service
The provider ensured people took part in activities they enjoyed. Staff produced, clear plans of people’s care and communicated effectively with them. There was a clear complaints policy and procedure in place and people’s relatives told us they would contact the registered manager if needed. The registered manager took reasonable action to determine people’s end of life care needs.
People’s privacy and dignity, was maintained. Staff ensured people’s equality and diversity was respected and promoted. People were involved in decisions about their care and encouraged people to be as independent as they wanted to be.
People were protected from the risk of abuse and risks to people’s health and safety were assessed and mitigated. There were enough staff available to provide people with safe care. Pre- employment checks were conducted with candidates to ensure they were safe to work with people. The provider had an appropriate medicines and accident and incident policies and procedure in place.
People’s needs were assessed before they started using the service and care was delivered in line with current standards and professional advice. People’s health and nutritional needs were met and they had access to healthcare services.
People, their relatives and staff were consulted in relation to their care needs. The registered manager understood their duty of candour responsibilities. The registered manager and care workers understood and fulfilled their roles. The provider assessed the quality of the service and took appropriate action to improve the quality of care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
At our last inspection in March 2019 we were unable to rate the service as the provider had not been providing care to enough people over a sufficient period of time.
Why we inspected
This was a planned inspection based on our inspection guidelines.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
People’s experience of using this service:
People felt safe using the service and risks to people’s care were appropriately managed by a suitable number of well trained staff.
Risks to people’s care were assessed and appropriately mitigated.
Care workers understood the importance of good hygiene when working with people and ensured they provided people with hygienic care.
Decisions were not always made in line with people’s valid consent as decisions were not always made by people with the legal authority to do so and best interests assessments had not always been completed.
People needs and choices were assessed prior to the provision of care to ensure people received the care they wanted and that their needs were met.
People’s nutritional and healthcare needs were managed appropriately by care staff. People’s relatives told us care staff were kind and caring and respected their family member’s privacy and dignity.
Care workers assisted supported people to effectively communicate their needs and understood people’s cultural and religious needs.
The provider had an appropriate complaints policy in place.
The provider ensured a person- centred service and was directly contactable to people via the telephone.
Rating at last inspection: At our last inspection in May 2018 we were unable to rate the service as the provider had not been providing care to enough people over a sufficient period of time. We were unable to rate the service at this inspection for the same reason.
Why we inspected: This was a planned inspection based on our routine scheduling programme.
Follow up: We will continue to monitor information and intelligence we receive about the service until we return to visit as per our re-inspection guidelines. We may inspect sooner if any concerning information is received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
This service is a domiciliary care agency. It provides personal care for people living in their own houses and flats in the community. It provides a service to people of all ages. At the time of the inspection there was one person due to receive care from the service. The provider had also delivered a companionship service to one other person in April 2018, but this had been discontinued prior to our inspection. The provider had conducted initial assessments into the care to be provided, but had not finalised its care plan. This meant that although we were able to carry out an inspection we did not have enough information about the experiences of a sufficient number of people using the service over a consistent period of time to give a rating to each of the five questions and provide an overall rating to the service. Not everyone using Bright Future Care will receive a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. The person due to receive care from the service will receive personal care.
There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Initial assessments included sufficient information about the person’s medical and nutritional needs. The registered manager was clear about further information that was required in order to finalise the plan of care in these areas.
The provider had a good plan in place to monitor the quality of the service provided. The registered manager intended to conduct regular spot checks and monitoring conversations with the person due to use the service.
The registered manager had a good understanding of her responsibilities under the Mental Capacity Act 2005 (MCA). The person due to use the service had full capacity and was due to sign a contract and finalised care plan to demonstrate their consent to the service due to be provided.
The provider had an appropriate safeguarding policy and procedure in place. The registered manager had a good understanding of her responsibilities to safeguard people once they began using the service.
Information within initial assessments detailed the level of support the person needed and how care staff were expected to support them to maintain their independence.
The registered manager was clear about how she expected care workers to respect and promote people’s privacy and dignity.
Initial assessments contained preliminary information about the risks relating to the person and the registered manager had taken action to begin drafting an initial plan of care. The registered manager was clear about the risks associated with the person’s care.
Assessments contained initial information about the needs and preferences of the person due to receive care.
The person and their relatives were involved in the initial assessments and the registered manager was consulting them during the process of drafting the initial plan of care.
The provider was practicing safer recruitment procedures to help ensure that staff were suitable to work with the person. The registered manager was ensuring there were sufficient numbers of suitably qualified staff to meet the person’s needs.
The provider had an appropriate complaints policy and procedure in place. The registered manager had plans in place to provide appropriate support to future care staff through training and supervisions. The provider was arranging an appropriate induction process for care staff once they had been employed. We will continue to monitor the development of the service and aim to return to rate the quality of the service.