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Bright Future Care Ltd - (BFC LTD) Good

Inspection Summary

Overall summary & rating


Updated 24 December 2019

About the service

Bright Future Care is a domiciliary care service providing personal care to four people at the time of the inspection. People using the service had varying needs. The provider gave personal care to one child, one person with Autism and Learning Disabilities who was unable to communicate with us and two people with dementia who could not communicate in English.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service

The provider ensured people took part in activities they enjoyed. Staff produced, clear plans of people’s care and communicated effectively with them. There was a clear complaints policy and procedure in place and people’s relatives told us they would contact the registered manager if needed. The registered manager took reasonable action to determine people’s end of life care needs.

People’s privacy and dignity, was maintained. Staff ensured people’s equality and diversity was respected and promoted. People were involved in decisions about their care and encouraged people to be as independent as they wanted to be.

People were protected from the risk of abuse and risks to people’s health and safety were assessed and mitigated. There were enough staff available to provide people with safe care. Pre- employment checks were conducted with candidates to ensure they were safe to work with people. The provider had an appropriate medicines and accident and incident policies and procedure in place.

People’s needs were assessed before they started using the service and care was delivered in line with current standards and professional advice. People’s health and nutritional needs were met and they had access to healthcare services.

People, their relatives and staff were consulted in relation to their care needs. The registered manager understood their duty of candour responsibilities. The registered manager and care workers understood and fulfilled their roles. The provider assessed the quality of the service and took appropriate action to improve the quality of care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

At our last inspection in March 2019 we were unable to rate the service as the provider had not been providing care to enough people over a sufficient period of time.

Why we inspected

This was a planned inspection based on our inspection guidelines.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 24 December 2019

The service was safe.

Details are in our safe findings below.



Updated 24 December 2019

The service was effective.

Details are in our effective findings below.



Updated 24 December 2019

The service was caring.

Details are in our caring findings below.



Updated 24 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 24 December 2019

The service was well-led.

Details are in our well-Led findings below.