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Inspection Summary


Overall summary & rating

Updated 7 June 2019

About the service: Bright Future Care Ltd - (BFC LTD) is a domiciliary care agency providing personal care to people living in their own homes. At the time of the inspection, the service was supporting two people.

People’s experience of using this service:

People felt safe using the service and risks to people’s care were appropriately managed by a suitable number of well trained staff.

Risks to people’s care were assessed and appropriately mitigated.

Care workers understood the importance of good hygiene when working with people and ensured they provided people with hygienic care.

Decisions were not always made in line with people’s valid consent as decisions were not always made by people with the legal authority to do so and best interests assessments had not always been completed.

People needs and choices were assessed prior to the provision of care to ensure people received the care they wanted and that their needs were met.

People’s nutritional and healthcare needs were managed appropriately by care staff. People’s relatives told us care staff were kind and caring and respected their family member’s privacy and dignity.

Care workers assisted supported people to effectively communicate their needs and understood people’s cultural and religious needs.

The provider had an appropriate complaints policy in place.

The provider ensured a person- centred service and was directly contactable to people via the telephone.

Rating at last inspection: At our last inspection in May 2018 we were unable to rate the service as the provider had not been providing care to enough people over a sufficient period of time. We were unable to rate the service at this inspection for the same reason.

Why we inspected: This was a planned inspection based on our routine scheduling programme.

Follow up: We will continue to monitor information and intelligence we receive about the service until we return to visit as per our re-inspection guidelines. We may inspect sooner if any concerning information is received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Inspection areas

Safe

Updated 7 June 2019

Inspected but not rated.

Effective

Updated 7 June 2019

Inspected but not rated.

Caring

Updated 7 June 2019

Inspected but not rated.

Responsive

Updated 7 June 2019

Inspected but not rated.

Well-led

Updated 7 June 2019

Inspected but not rated.