About the service
Yourlife Bury is a domiciliary care agency providing care to people at Cross Penny Court only at the present time. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection three people were receiving personal care and support from the service.
People’s experience of using this service and what we found
The service provided reliable and regular staff to support people with their assessed needs, Staff knew about safeguarding and abuse from their induction and on-going training. Each member of staff had planned supervision, training and a yearly appraisal to discuss their work and plan their career.
Each person had a risk assessment which explained the risk to their health in detail and how staff were to assist them to keep safe. People at the service managed their own medicines but staff were trained to administer prescribed medicines should the need arise.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were asked for their views about and were involved in the planning of their care. People’s care records were individualised and contained information about their interests, history and how they wished their care to be provided.
The service worked well with other agencies such as doctors to ensure people’s needs were met. People were supported to make and attend appointments with healthcare professionals where this was part of their agreed care plan.
The service had a complaints policy and procedure which was provided to people when they commenced using the service. Staff we spoke with told us about how they treated people with care, dignity and respect. This was confirmed by relatives plus compliments that had been recorded about the service.
The service had a senior staff on-call service system in operation which people using the service and staff could call upon at anytime for assistance. The registered manager continued to have a quality assurance system in place which identified areas for development and improvement. People were given an opportunity to feedback their views on the service and their comments were acted on.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (report published 17 July 2017).
Why we inspected
This was a planned inspection based on the previous rating.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.