During an assessment under our new approach
Date of Assessment – 24 August – 7 September 2026
The service is a residential care home providing personal care and support to older people, some of whom are living with dementia. This care home is run by two companies: Scarborough Hall Limited and Barchester Healthcare Homes Limited. These two companies have a dual registration and are jointly responsible for the services at the home.
People experienced exceptionally high-quality, personalised care that was consistently centred around their individual needs, preferences and aspirations. Leaders had embedded a strong person-centred culture, and staff went above and beyond to ensure people remained at the heart of decision-making, enabling them to achieve outcomes that mattered most to them. Staff knew people exceptionally well and were committed to promoting dignity, independence and positive outcomes.
Staff took time to understand people's life histories, preferences, interests and aspirations, enabling care to be tailored to what mattered most to each individual. People were encouraged to make choices, maintain independence and continue meaningful activities, relationships and community involvement.
People’s needs were assessed in exceptional detail, care planning was personalised and they benefited from proactive healthcare support. Staff worked closely with a range of health and social care professionals to ensure people's changing needs were identified promptly and responded to effectively. Those approaching the end of their lives received compassionate, dignified care that reflected their wishes and preferences.
The service maintained a strong focus on safety. Effective systems were in place to manage risks, safeguard people from abuse, learn from incidents and ensure medicines were managed safely. People lived in a clean, well-maintained environment and were supported by staff who had the skills, knowledge and training required to meet their needs safely. People consistently received safe care and staffing arrangements were regularly reviewed.
Leadership was a significant strength of the service, creating a positive culture and driving continuous improvement. Leaders were visible, approachable and highly committed to delivering excellent care. They had created a positive and inclusive culture where people, relatives and staff felt valued, listened to and involved. Robust governance systems, effective quality assurance processes and a strong commitment to learning and innovation supported continuous improvement across the service.