- Care home
Field House
This care home is run by two companies: Scarborough Hall Limited and Barchester Healthcare Homes Limited. These two companies have a dual registration and are jointly responsible for the services at the home.
Assessment report published 13 November 2026
Contents
Ratings
Our view of the service
Date of Assessment – 24 August – 7 September 2026
The service is a residential care home providing personal care and support to older people, some of whom are living with dementia. This care home is run by two companies: Scarborough Hall Limited and Barchester Healthcare Homes Limited. These two companies have a dual registration and are jointly responsible for the services at the home.
People experienced exceptionally high-quality, personalised care that was consistently centred around their individual needs, preferences and aspirations. Leaders had embedded a strong person-centred culture, and staff went above and beyond to ensure people remained at the heart of decision-making, enabling them to achieve outcomes that mattered most to them. Staff knew people exceptionally well and were committed to promoting dignity, independence and positive outcomes.
Staff took time to understand people's life histories, preferences, interests and aspirations, enabling care to be tailored to what mattered most to each individual. People were encouraged to make choices, maintain independence and continue meaningful activities, relationships and community involvement.
People’s needs were assessed in exceptional detail, care planning was personalised and they benefited from proactive healthcare support. Staff worked closely with a range of health and social care professionals to ensure people's changing needs were identified promptly and responded to effectively. Those approaching the end of their lives received compassionate, dignified care that reflected their wishes and preferences.
The service maintained a strong focus on safety. Effective systems were in place to manage risks, safeguard people from abuse, learn from incidents and ensure medicines were managed safely. People lived in a clean, well-maintained environment and were supported by staff who had the skills, knowledge and training required to meet their needs safely. People consistently received safe care and staffing arrangements were regularly reviewed.
Leadership was a significant strength of the service, creating a positive culture and driving continuous improvement. Leaders were visible, approachable and highly committed to delivering excellent care. They had created a positive and inclusive culture where people, relatives and staff felt valued, listened to and involved. Robust governance systems, effective quality assurance processes and a strong commitment to learning and innovation supported continuous improvement across the service.
People's experience of this service
People told us they were supported in a home where they experienced a safe, caring and highly personalised service where their wellbeing, independence and choices were at the heart of everything staff did. People and their relatives consistently told us they felt safe, respected and listened to, and spoke positively about the kindness and compassion shown by staff.
People were supported by a skilled and dedicated staff team who knew them exceptionally well. Staff took time to understand people’s life histories, interests, preferences and goals, enabling them to provide care that was tailored to each individual. People were encouraged to make choices about their daily lives, maintain their independence and continue taking part in activities, hobbies and relationships that were important to them. Innovative initiatives, including animal therapy, personalised activities and strong links with the local community, helped people stay engaged, active and connected.
People benefited from effective healthcare support. Staff worked proactively with a range of health professionals to ensure people received timely care and treatment. People's health needs were carefully monitored, and referrals were made promptly when required. Those approaching the end of their lives received compassionate and dignified care that reflected their wishes and involved those important to them.
The home was clean, safe and well maintained. Medicines were managed safely, and people told us they received their medicines when needed. Staff understood how to protect people from abuse and were confident in raising concerns to help keep people safe.
People, relatives and staff were encouraged to share feedback and contribute ideas about how the service could improve. Leaders were visible, approachable and committed to creating a positive culture where everyone felt valued and respected. There was a strong focus on learning, continuous improvement and working in partnership with healthcare professionals and community organisations to enhance people's experiences and outcomes.
People experienced high-quality care that promoted dignity, independence, wellbeing and positive outcomes, delivered by a caring staff team and supported by strong leadership.