Background to this inspection
Updated
25 August 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2014 and to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We undertook a comprehensive inspection of Renew Care and Support Ltd on 28, 29 and 30 March 2017. The service was rated inadequate with seven breaches of the regulations. The current inspection was a follow up to check if the provider had made the required improvements and were now meeting the regulations. We gave the provider 48 hours’ notice of the inspection to ensure the provider would be available to support the inspection. Before our inspection we reviewed information we held about the service such as notifications which providers are required to send us
The inspection was undertaken by two inspectors. We inspected the office location on 11 July 2017.
During the inspection we spoke with one person who used the service. We spoke with the registered manager who was also the provider. We viewed one person’s care records, four staff recruitment files. We looked at training and staff support arrangements. There was no quality monitoring systems in place in relation to the overall management of the service.
Overall inspection
Insufficient evidence to rate
Updated
25 August 2017
The inspection took place on 11 July 2017 and was undertaken by two inspectors. It was a follow up to the previous inspection completed on 28, 29 and 30 March 2017. The service was rated inadequate at the last inspection with seven breaches of regulation and was placed in special measures. At this inspection the service was supporting one person and therefore there was insufficient evidence to enable us to rate the service. The service rating will remain as inadequate and will therefore stay in special measures until we next inspect the service.
Renew Care and Support Ltd is a domiciliary care service which provides personal care and support to people in their own homes. The service was supporting one person at the time of our inspection.
There was a registered manager in place who was also the provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
We saw that a risk assessment had been completed however it was basic and contained conflicting information. We found that the recruitment process required improvement in particular in respect of obtaining references and exploring gaps in employment histories.
The provider was not able to show us any completed audits to ensure the service was operating effectively and safely. There was a complaints policy and procedure in place. The registered manager told us they had not received any complaints since the last inspection. Feedback had been obtained via a questionnaire but the information had not been analysed at the time of our inspection, so we could not assess the effectiveness of the process.